Customer Service Administrator

JH Recruitment & Consultancy; Normanton and Altofts; On-site; GBP 25,000 - 31,000; Full time

Job summary

JH Recruitment & Consultancy is hiring a permanent Customer Service Administrator to join a busy team in Normanton. You will handle incoming breakdown calls, coordinate with suppliers and engineers, and keep customers updated to minimise downtime.

Due to the location, you must have your own transport and a full driving licence. The role offers a busy, supportive environment with opportunities to problem-solve and liaise across departments on a daily basis.

Qualifications

• Experience in customer service.
• Excellent written and verbal communication.
• Strong attention to detail.
• Organised with planning and prioritisation.
• Proficient in Microsoft Office.
• Strong interpersonal skills.
• Problem-solving ability.
• Calm under pressure and able to meet deadlines.
• Full driving licence and own transport.

Responsibilities

• Receive incoming breakdown calls and identify the solution.
• Liaise with suppliers and engineering to arrange repairs.
• Keep customers updated by phone and email on progress of repairs.
• Minimise downtime and escalate issues where necessary.
• Raise purchase orders and recharges with other departments.
• Work with accounts to resolve billing queries.
• Collaborate with finance, workshop and sales teams.
• Maintain accurate and detailed customer and breakdown records.
• Deliver a professional, friendly and courteous service at all times.
• Manage multiple customer queries in a busy environment.

Skills

Customer service

Communication skills

Attention to detail

Organisational skills

Interpersonal skills

Problem solving

Calm under pressure

Deadlines

Driving licence

Own transport

Tools

Microsoft Office

Job description

We are recruiting for a permanent Customer Service Administrator to join a busy, friendly and fast-paced business based in Normanton.

This is a varied customer service role supporting customers with vehicle and small electrical equipment breakdowns. You will be responsible for taking incoming breakdown calls,

understanding the issue and coordinating with suppliers and engineers to get customers back up and running as quickly as possible.

The business has a lively and supportive working environment, so this would suit someone who enjoys being busy, problem-solving and working closely with both customers and colleagues.

Due to the location, you must have your own transport.

The role

You will need a keen eye for detail and the confidence to problem-solve on the spot. You will regularly make quick decisions based on both the customer's needs and the best interests of the business.

You’ll work independently while also liaising closely with your immediate team, third-party suppliers and other departments across the company.

Responsibilities

• Receive incoming breakdown calls and identify the appropriate solution
• Liaise with suppliers and engineering support to arrange repairs and assistance
• Keep customers regularly updated by phone and email on the progress of their vehicle or equipment repair
• Ensure downtime is kept to an absolute minimum and escape issues where necessary
• Liaise with other departments to raise purchase orders and recharges
• Work with the accounts team to resolve billing queries
• Work closely with finance, workshop and sales teams
• Maintain accurate and detailed customer and breakdown records
• Deliver a professional, friendly and courteous service at all times
• Manage multiple customer queries and breakdowns within a busy environment

What we're looking for

• Previous customer service experience
• Excellent written and verbal communication skills
• Strong attention to detail
• Well organised with good planning and prioritisation skills
• Confident using Microsoft Office
• Strong interpersonal skills
• A natural problem-solver
• Ability to remain calm and make decisions under pressure
• Comfortable working to tight deadlines in a fast-paced environment
• Full driving licence and own transport essential

Package

Salary: £28,250 per annum

Hours: Monday to Friday, 8:00am–5:00pm with a 1-hour lunch

Location: Normanton

Contract: Permanent