Customer Service Administrator

JH Recruitment & Consultancy; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Job summary

JH Recruitment & Consultancy is seeking a permanent Customer Service Administrator in Normanton for a busy, friendly and fast-paced business. You will handle breakdown calls, coordinate with suppliers and engineers, and keep customers informed to get them back up and running quickly.

You will work closely with colleagues across departments, deliver a professional service, and must have own transport due to location.

Qualifications

• Previous customer service experience
• Strong written and verbal communication
• Excellent organisation and prioritisation
• Full driving licence and own transport

Responsibilities

• Receive incoming breakdown calls and identify the appropriate solution
• Liaise with suppliers and engineering support to arrange repairs and assistance
• Keep customers regularly updated by phone and email on the progress of their vehicle or equipment repair
• Ensure downtime is kept to an absolute minimum and escape issues where necessary
• Liaise with other departments to raise purchase orders and recharges
• Work with the accounts team to resolve billing queries
• Work closely with finance, workshop and sales teams
• Maintain accurate and detailed customer and breakdown records
• Deliver a professional, friendly and courteous service at all times
• Manage multiple customer queries and breakdowns within a busy environment

Skills

Customer service

Attention to detail

Communication

Microsoft Office

Job description

We are recruiting for a permanent Customer Service Administrator to join a busy, friendly and fast-paced business based in Normanton.

This is a varied customer service role supporting customers with vehicle and small electrical equipment breakdowns. You will be responsible for taking incoming breakdown calls,

understanding the issue and coordinating with suppliers and engineers to get customers back up and running as quickly as possible.

The business has a lively and supportive working environment, so this would suit someone who enjoys being busy, problem-solving and working closely with both customers and colleagues.

Due to the location, you must have your own transport.

The role

You will need a keen eye for detail and the confidence to problem-solve on the spot. You will regularly make quick decisions based on both the customer's needs and the best interests of the business.

You’ll work independently while also liaising closely with your immediate team, third-party suppliers and other departments across the company.

Responsibilities

• Receive incoming breakdown calls and identify the appropriate solution
• Liaise with suppliers and engineering support to arrange repairs and assistance
• Keep customers regularly updated by phone and email on the progress of their vehicle or equipment repair
• Ensure downtime is kept to an absolute minimum and escape issues where necessary
• Liaise with other departments to raise purchase orders and recharges
• Work with the accounts team to resolve billing queries
• Work closely with finance, workshop and sales teams
• Maintain accurate and detailed customer and breakdown records
• Deliver a professional, friendly and courteous service at all times
• Manage multiple customer queries and breakdowns within a busy environment

What we're looking for

• Previous customer service experience
• Excellent written and verbal communication skills
• Strong attention to detail
• Well organised with good planning and prioritisation skills
• Confident using Microsoft Office
• Strong interpersonal skills
• A natural problem-solver
• Ability to remain calm and make decisions under pressure
• Comfortable working to tight deadlines in a fast-paced environment
• Full driving licence and own transport essential

Package

Salary: £28,250 per annum

Hours: Monday to Friday, 8:00am–5:00pm with a 1-hour lunch

Location: Normanton

Contract: Permanent