Customer Service Administrator

C&d Recruitment; Merthyr Tydfil; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established company in Merthyr Tydfil is seeking a Customer Service Administrator to enhance their team. The role involves processing high volumes of sales orders and maintaining excellent communication with clients throughout the order cycle. Suitable candidates will have a strong background in customer service within a manufacturing context and will demonstrate excellent organizational and IT skills.

Qualifications

• Experience in a customer service order processing role within manufacturing is essential.
• Strong written and verbal communication skills required.
• Excellent IT skills, particularly with Outlook and Excel.

Responsibilities

• Provide customer service and process sales orders.
• Update clients about their orders and handle enquiries.
• Liaise with internal departments on orders and delivery schedules.

Skills

Customer service experience

Organizational skills

Time management skills

Communication skills

Detail-oriented

IT skills

Job description

Thrive Oldham are recruiting on behalf of our well established client in the Merthyr area a Customer Service Administrator

Job Title: Customer Service Administrator

Reporting to: Internal Sales Manager

Overview

This is an exciting opportunity for a successful candidate to join a well-established company.

This role is fully Customer Service focused and you will be heavily involved in order processing high volumes daily and updating customers throughout the whole process from initial ordering to delivery.

Key Tasks & Responsibilities:

• Providing excellent customer service to clients of all levels
• Processing sales orders on the inhouse system accurately and efficiently
• Updating clients on the process of their orders on the telephone and email
• Updating clients on delivery dates and amendments
• Liaising with internal departments on daily orders and delivery schedules
• Serve as a point of contact for customers and liaise between clients and the sales team
• Address customer questions regarding our products and services
• Maintaining excellent relationships with our customer
• Maintain accurate customer account details
• Provide effective communication with customers, clients, colleagues and 3rd parties to ensure successful outcomes with a 'Right First Time' mentality
• General administrative duties to support the team

Key Skills:

• Experience of working in a customer service order processing role within manufacturing is essential for this role
• Excellent organizational and time management skills
• Strong communication skills, both written and verbal
• Detail-oriented with a commitment to accuracy
• Must have the ability to work efficiently under pressure, prioritizing workload to meet deadlines
• Excellent IT skills are essential to undertake this role, in particular, Outlook and Excel

Salary Competitive

Days Monday to Friday