Customer Service Administrator

Sunbelt Rentals Careers; Bristol; On-site; GBP 20,000 - 28,000; Full time

Job summary

Une entreprise de location d'équipement de premier plan au Royaume-Uni recherche un conseiller en service client pour rejoindre son équipe. Le rôle consiste à offrir un service exceptionnel aux clients en construisant des relations solides tout en gérant les commandes et les contrats de location efficacement. Si vous aimez travailler en équipe dans un environnement dynamique et que vous êtes prêt à relever des défis, ce poste est fait pour vous.

Benefits

Flexible rewards package

Généreux congés

Assurance vie

Reconnaissance des employés

Plan de pension complet

Qualifications

• Expérience avérée en service à la clientèle ou administration.
• Excellentes compétences en communication.
• Capacité à établir des relations solides avec les clients.

Responsibilities

• Gérer les appels entrants et sortants des clients.
• Assurer la gestion des contrats de location avec précision.
• Développer des relations avec les clients réguliers.

Skills

Communication

Negotiation

Teamwork

Adaptability

Customer relationship building

Tools

MS Office

Job description

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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your day will involve communicating with customers via telephone, email, and website requests. You will manage inbound and outbound calls to regional customers from our offices.

You’ll handle an order from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Managing hire contract administration accurately and promptly will also be part of your responsibilities. You should enjoy planning, organizing, and working in a busy, friendly team environment.

What can we offer you in return? You’ll join a successful FTSE100 company—the UK’s largest equipment rental provider. We offer a flexible rewards package including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.

About You

If you join us, we’ll provide everything you need for success. We’ll discuss your training, personal development, and career aspirations.

To succeed, you should have:

• Proven experience in customer service or administration
• Exceptional communication skills, including negotiation and influence
• The ability to build relationships with internal and external customers
• Good judgment and initiative to make decisions aligned with company policies
• A collaborative team approach
• Flexibility and adaptability to manage multiple tasks and deadlines in a fast-paced environment
• A commitment to continuous improvement and process enhancement
• Proficiency in MS Office and enthusiasm for learning new IT systems