Customer Service Administrator

JR United Kingdom; Mansfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading removals and storage firm is seeking a Customer Service Administrator in Mansfield. The ideal candidate will have strong customer service experience and be responsible for handling inquiries, providing product information, and ensuring high customer satisfaction throughout their moving journey. This role offers the opportunity to build rapport with customers and contribute to the company's success through effective communication and problem-solving skills.

Qualifications

• Strong customer service experience preferred.
• Ability to manage customer queries efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Own responsibility for the customer’s experience during the moving journey.
• Collaborate with team members to improve customer service processes.

Skills

Customer-centric approach

Active listening

Excellent verbal communication

Excellent written communication

Organizational skills

Time management

Problem-solving

Positive attitude

Job description

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Customer Service Administrator, Mansfield

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Client:

RELOcruitment Ltd

Location:

Mansfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

RELOcruitment is delighted to be working alongside an award-winning Removals & Storage Firm that provides professional removals and storage solutions worldwide.

They are seeking a Move Manager to join their busy team based in Nottingham.

The ideal candidate will have strong customer service experience. Industry experience is beneficial but not essential.

The successful candidate will be the first point of contact for customers, inspiring confidence in the company brand through excellent communication and problem-solving skills.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat professionally and promptly.
• Own responsibility for the customer’s experience throughout their moving journey.
• Provide accurate information about products and services, addressing customer needs and concerns.
• Maximize revenue through upselling optional products and services.
• Maintain high customer service and communication standards, meeting KPIs and targets.
• Problem solve to achieve positive customer outcomes.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Stay updated with product knowledge, company policies, and industry trends.

Key Areas of Focus:

• Effective management of all incoming calls and inquiries.
• Recording clear and accurate customer information.
• Convert initial inquiries into quotations for moves.
• Promote the company brand by encouraging reviews.
• Meet productivity goals by managing a target number of moves each month.
• Control costs through excellent customer interaction and service.
• Adopt a methodical approach to post-move satisfaction.

Ideal Skills & Experience:

• Customer-centric approach and attitude.
• Active listening, empathy, and understanding skills.
• Excellent verbal and written communication skills.
• Ability to manage customer queries efficiently.
• Enthusiastic, self-motivated, and positive attitude.
• Strong organizational skills, ability to prioritize and multitask.
• Flexible and adaptable to change.
• Excellent time management and ability to work under pressure.
• Passion for high standards and results-driven approach.