Customer Service Administrator

E3 Recruitment; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading manufacturing company in Doncaster is seeking a Customer Service Administrator to manage customer accounts and oversee workflows. The role requires effective communication, organisational skills, and proficiency in software like Excel. The company offers a lively work environment, free parking, and room for growth.

Benefits

Free parking on site

Progressive company

Lively office environment

Qualifications

• Ability to communicate effectively and professionally, both in writing and verbally.
• Leadership skills are preferable.
• Ability to work independently and as part of a team.

Responsibilities

• Managing customer accounts and providing updates according to customer deadlines.
• Dealing with customer complaints and support requests.
• Ensuring all necessary customer record documents are complete.

Skills

Communication

Leadership

Organisational skills

Computer skills

Technical learning

Tools

Excel

Job description

Social network you want to login/join with:

Customer Service Administrator, Doncaster

col-narrow-left

Client:

E3 Recruitment

Location:

Doncaster, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

109cf1d19c8a

Job Views:

6

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Permanent position, forward thinking manufacturing company, free parking on site, progressive company, lively office environment

We are looking to recruit a Customer Service Administrator for a busy manufacturing company based in Doncaster.

We welcome applications from Administrators, Customer Service Administrators, Service Administrators and candidates from an Admin background.

Duties for the Customer Service Administrator include:-

• Managing customer accounts and providing updates where necessary working within the timescales of customer deadlines.
• Ensuring all necessary customer record documents, MIS internal systems and any other record system required by customers, are complete to ensure a smooth work process for all areas of the Company and customers.
• Supporting roles to ensure vehicles arrive on time to ensure customer deadlines and expectations are met.
• Dealing with customer complaints and support requests.
• Arranging both warranty or chargeable repairs to include on site and off site works.
• Processing of sales of vehicle accessories, vehicle racking and livery accident damage.
• Contacting and liaising with customers as and when required.
• Liaising with third party suppliers as and when needed.
• Liaising with internal departments.
• Ad-hoc duties as and when required

What we need from you for the Customer Service Administrator role;

• Ability to communicate effectively and professionally both in writing and verbally
• Leadership skills are preferable
• Ability to work independently and as part of a team
• Accuracy in all tasks
• Ability to learn technical information quickly.
• Flexible as the work can be varied.
• Strong organisational skills.
• Excellent computer skills and knowledge of programs such as excel preferred.

Benefits of the Customer Service Administrator role;

• Forward thinking
• Manufacturing company,
• Free parking on site,
• Progressive company,
• Lively office environment

If you would like to know more information about this role or would like a confidential and private chat, please contact Maisie Cope at E3 Recruitment.