Customer Service Administrator

Elevation Recruitment Group; Leeds; On-site; GBP 25,000; Full time

Job summary

Une entreprise de fabrication prospère à Leeds recherche un administrateur du service client pour gérer les commandes et assurer la satisfaction client. Le candidat idéal doit avoir une attention exceptionnelle aux détails, des compétences organisationnelles avancées, et être à l'aise avec des outils comme SAP. Un environnement de travail collaboratif et un package d'avantages intéressants vous attendent.

Benefits

Fantastic benefits package

Qualifications

• Experience en traitement de commandes ou domaine connexe préféré.
• Compétences en communication écrite et verbale efficaces.
• Capacités organisationnelles et de multitâche.

Responsibilities

• Recevoir et examiner les commandes des clients, en assurant leur précision.
• Commencer l'information des commandes dans le système avec un haut degré de précision.
• Collaborer avec d'autres départements pour confirmer la disponibilité des produits.

Skills

Attention to detail

Organisational skills

Communication

Tools

SAP

Job description

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Customer Service Administrator

- Sherburn in Elmet, Leeds
- £24,500
- Monday to Thursday 8am - 4:30pm, Friday 8am - 12:30pm
- Fantastic benefits package

Join our Client, a successful manufacturing business in Leeds! As the business continue to grow, they are seeking a detail-oriented Customer Service candidate to contribute to their success.

Key Responsibilities:

• Receive and review customer orders, ensuring accuracy and completeness
• Enter order information into the system with a high degree of precision
• Collaborate with other departments to confirm product availability and delivery timelines
• Communicate with customers to clarify order details or address any issues that may arise
• Coordinate with warehouse and shipping teams to ensure timely and accurate order fulfilment
• Monitor and update order statuses, keeping customers informed of any changes
• Resolve order discrepancies and address customer inquiries in a professional and timely manner
• Maintain thorough and accurate records of all order-related activities

Experience required of the role:

• Previous experience in order processing or a related field is preferred
• Experience with SAP is desired
• Exceptional attention to detail and accuracy
• Strong organisational and multitasking abilities
• Effective communication skills, both written and verbal