Customer Service Administrator

E3 Recruitment; Derby; On-site; GBP 26,000; Full time

Job summary

A leading recruitment company is seeking a proactive Customer Service Administrator for a 4-month fixed-term contract to cover maternity leave. This position involves providing excellent front-of-house service, managing inquiries, and offering administrative support to ensure a welcoming environment for clients and visitors. Successful candidates will have strong communication skills and experience in customer service or administrative roles.

Qualifications

• Previous experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Confident and professional telephone manner.

Responsibilities

• Act as the first point of contact for all visitors.
• Manage incoming calls and direct enquiries appropriately.
• Handle general tasks such as filing and data entry.

Skills

Communication

Organizational skills

Multitasking

Education

Experience in customer service or administrative role

Tools

Microsoft Office

Job description

Customer Service Administrator
Derby

Contract Type: 4-Month Fixed-Term (Maternity Cover)
Salary: £25,500 per annum (pro rata)
Location: Derby
Hours: 8.30- 17.00 Monday-Friday

Overview:
We are seeking a proactive and professional Customer Service Administrator to join our team on a 4-month fixed-term contract to cover maternity leave.This key front-facing role involves general office support, reception duties, and ensuring a welcoming and efficient front-of-house experience for all visitors and clients.

Key Responsibilities of our Customer Service Administrator:

• Act as the first point of contact for all visitors, providing a friendly and professional front-of-house service
• Manage incoming calls and direct enquiries appropriately
• Handle general tasks such as filing, data entry, and document management
• Support internal teams with scheduling, correspondence, and day-to-day office tasks
• Monitor and respond to general email enquiries
• Maintain a tidy and organized reception and office area
• Manage incoming and outgoing post and deliveries
• Support with the coordination of meetings, including room bookings and refreshments

Requirements of our Customer Service Administrator:

• Previous experience in a customer service or administrative role
• Excellent verbal and written communication skills
• Confident and professional telephone manner
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Friendly, reliable, and able to work both independently and as part of a team

Desirable experience of our Customer Service Administrator:

• Experience in a receptionist or front-of-house position
• Familiarity with booking systems or CRM tools