Customer Service Administrator

TN United Kingdom; Ashton-under-Lyne; On-site; GBP 21,000 - 23,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their close-knit team in Ashton-under-Lyne. This full-time position offers a dynamic work environment where you will handle customer inquiries, manage job allocations, and support the operations team. Ideal candidates will possess strong communication skills, attention to detail, and a commitment to delivering exceptional service. If you're looking for a rewarding role in a fast-paced setting, this opportunity could be your next step in a fulfilling career.

Qualifications

• Experience in retail, hospitality, or office-based customer service.
• Strong communication and attention to detail are essential.

Responsibilities

• Taking telephone calls and logging incoming jobs.
• Dealing with and resolving customer queries effectively.
• Assisting operations team with planning engineer activities.

Skills

Customer Service Experience

Attention to Detail

Communication Skills

Flexibility

Work Ethic

Education

College or University Degree

Job description

Social network you want to login/join with:

Customer Service Administrator, Ashton-under-Lyne

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Client:

Right Now Recruitment

Location:

Ashton-under-Lyne, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

bdc89e2150f8

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Are you on the lookout for a brand new Customer Service role?

You may have worked within a retail, hospitality, or office-based Customer Service role and be interested in working in a more technical role?

Or you could be a recent college or university leaver looking for your first taste of an office-based Customer Service role?

Either way, if you want to join a close-knit Customer Service team who pride themselves on their level of service in a varied and fast-paced Customer Service and Administration-based role, then this could be the role for you!

Job Title: Customer Service Administrator
Hours: Full-time role; 35 hours per week
Job Type: Permanent
Salary: £21,000 to £23,000
Location: Ashton-Under-Lyne

Job Responsibilities

• Taking telephone calls
• Logging incoming jobs
• Allocating work to contractors and engineers
• Managing progression of jobs
• Dealing with and resolving customer queries
• Assisting operations team with planning of engineer activity
• Dealing with engineer queries
• Recording job details of completed works on our internal systems
• Ensuring all paperwork is completed to required standards
• The ability to liaise with customers and colleagues at all levels
• Strong attention to detail
• A strong work ethic and commitment to their team
• Flexibility within the team to assist and cover where needed
• The ability to work in a high-pressure, but rewarding environment