Customer Care & Accounts Coordinator

Johnsons Workwear; Letchworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Share Save Scheme

Employee wellness programme

Company pension scheme

Life assurance

Award-winning training academy

Job summary

Johnsons Workwear is seeking a Customer Service Administrator to act as the key office-based link between customers and the business. You will respond to enquiries, resolve issues, maintain accurate records, and support high standards of customer care in line with our commitments.

You will manage customer accounts, handle calls, process documentation, and work closely with Customer Service Executives. A friendly, proactive approach and attention to detail are essential.

Responsibilities

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

Job description

Johnsons Workwear is seeking a Customer Service Administrator to act as the key office-based link between customers and the business. You will respond to enquiries, resolve issues, maintain accurate records, and support high standards of customer care in line with our commitments.

You will manage customer accounts, handle calls, process documentation, and work closely with Customer Service Executives. A friendly, proactive approach and attention to detail are essential.