Customer Service Administrator

Tagged Resources Ltd; Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

20 days' holiday plus bank holidays

Staff discount

Free on-site parking

Near Parkway Metrolink

Job summary

Tagged Resources Ltd is seeking a proactive Customer Business Administrator to join their expanding team in the UK. You will manage and develop existing customer accounts while identifying new business opportunities, acting as the main contact for queries and coordinating deliveries.

The role suits an energetic, outgoing individual who can quickly learn the business, products and supply chain, with strong communication and relationship-building skills to drive customer satisfaction and growth.

Qualifications

• Bright, confident and a quick learner.
• Naturally customer-focused and able to build strong relationships.
• Highly organised and capable of managing several priorities.
• Clear and confident communicator.
• Comfortable taking responsibility and using initiative.

Responsibilities

• Build and develop relationships with key Healthcare, Teamwear and University and College customers.
• Act as a principal point of contact for customers, dealing with queries and resolving issues promptly.
• Develop relationships with prospective colleges and secure new partnerships.
• Manage account renewals and ongoing customer aftercare.
• Place, monitor and track customer orders through to delivery.
• Coordinate UK and international deliveries and manage delivery schedules.
• Liaise closely with internal teams to ensure customer requirements are met.
• Prepare quotations and estimates.
• Take ownership of issues and see them through to resolution.

Skills

Customer-focused

Relationship building

Organised

Excellent communicator

IT literate

Excel

ERP experience

Tools

ERP system

Job description

Our client is a well-established and highly successful business, renowned for delivering high-quality garments across the Healthcare, Corporate Wear, Workwear, and Sportswear sectors are looking for a Customer Business Administrator to join a growing team.

Alongside its garment division, the company also operates an integrated advertising and marketing agency and a fast-growing fitness racing business.

The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach. This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business.

Due to continued growth, we are looking for a bright, motivated and outgoing individual with energy, personality and a genuine enthusiasm for working with people.

You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers and supply chain. You will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities.

For someone with the right ability, attitude and ambition, this role offers genuine scope to develop, take on greater responsibility and progress within the Group.

Key Responsibilities

• Build and develop relationships with key Healthcare, Teamwear and University and College customers
• Act as a principal point of contact for customers, dealing with queries and resolving issues promptly
• Develop relationships with prospective colleges and secure new partnerships
• Manage account renewals and ongoing customer aftercare
• Place, monitor and track customer orders through to delivery
• Coordinate UK and international deliveries and manage delivery schedules
• Liaise closely with internal teams to ensure customer requirements are met
• Prepare quotations and estimates
• Take ownership of issues and see them through to resolution

Skills & Experience

• Bright, confident and a quick learner
• Lively, outgoing and comfortable dealing with people at all levels
• Driven, enthusiastic and keen to get things done
• Naturally customer-focused and able to build strong relationships
• Highly organised and capable of managing several priorities
• Logical, practical and a good problem solver
• A clear and confident communicator
• Comfortable taking responsibility and using their own initiative
• IT literate, with a good working knowledge of Excel; ERP experience would be an advantage
• Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us.

Benefits

• 20 days' holiday plus bank holidays, with an additional loyalty-based holiday scheme
• Staff discount on products
• Free on-site parking
• Approximately 400 metres from the Parkway Metrolink stop
• Friendly and professional working environment
• Varied, fast-paced role with genuine opportunity for career progression