Customer Service Co-ordinator

Johnsons Workwear; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Share Save Scheme

Employee wellness programme

Company pension scheme

Life assurance

Access to an award-winning training

Job summary

Johnsons Workwear in the UK is seeking a Customer Service Co-ordinator to support installation and servicing of company-owned equipment at customer sites and to act as a key link between customers and the business. The role combines hands-on, customer-facing activity with coordination and communication to ensure service standards and customer relationships are maintained.

As a Customer Service Co-ordinator, you will be responsible for installing, servicing, and maintaining company property at

Qualifications

• Experience in delivering front-line customer service and coordinating field tasks.
• Ability to measure, install, and service equipment at client sites.
• Strong communication and relationship-building skills.

Responsibilities

• Measure and install new customer accounts, renewals, and additions, including garment pre-fitting.
• Service towel cabinets and other rental equipment in line with company standards.
• Load and unload vehicles and place items in designated areas at customer sites.
• Carry out stock checks as requested.
• Build and maintain positive working relationships with customers.
• Identify opportunities to expand the business and report these to management.
• Liaise closely with the Customer Service department and support the wider team where required.
• Undertaking ad-hoc duties as required to support operational and customer service needs.

Skills

Customer service

Coordination

Communication

Job description

We are currently seeking a Customer Service Co-ordinator to support the installation and servicing of company-owned equipment at customer sites and to act as a key link between customers and the business.

This role combines hands-on, customer-facing activity with coordination and communication, ensuring service standards are met and customer relationships are maintained in line with our customer commitment.

The role

As a Customer Service Co-ordinator, you will be responsible for installing, servicing, and maintaining company property at customer locations, while providing a high standard of customer service and communication.

Your responsibilities will include:

• Measuring and installing new customer accounts, renewals, and additions, including garment pre-fitting
• Servicing towel cabinets and other rental equipment in line with company standards
• Loading and unloading vehicles and placing items in designated areas at customer sites
• Carrying out stock checks as requested
• Building and maintaining positive working relationships with customers
• Identifying opportunities to expand the business and reporting these to management
• Liaising closely with the Customer Service department and supporting the wider team where required
• Undertaking ad-hoc duties as required to support operational and customer service needs

What We Offer

This role includes a competitive benefits package, including:

• Access to a company Share Save Scheme
• Employee wellness programme
• Company pension scheme
• Life assurance
• Access to an award-winning training academy focused on skills development and career progression

About Us

Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and offering long-term career opportunities.