Customer Service Administrator

TieTalent; Horsham; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Excellent induction & training program

23 days annual leave plus bank holidays

Free onsite parking

Pension scheme

Eye care scheme

Job summary

A dynamic company in Horsham is seeking a Customer Service Administrator to support administrative functions and enhance customer experience. Responsibilities include collecting meter readings and managing consumable orders. This entry-level position requires excellent organizational skills and a positive attitude. Comprehensive training and benefits like 23 days leave and a pension scheme are provided.

Qualifications

• No previous experience required; entry-level role.
• Pleasant telephone manner is essential.
• Ability to work collaboratively with third parties.

Responsibilities

• Collect and input accurate meter readings.
• Identify customer consumable requirements.
• Answer calls from customers.

Skills

Good organisational and planning skills

Ability to work under pressure

Attention to detail

Strong IT literacy

Customer focussed

Job description

Join to apply for the Customer Service Administrator role at TieTalent

Location: Horsham (On-Site)

Overview

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Responsibilities

• Collecting and inputting accurate meter readings from a variety of sources
• ProActive identification of customer consumable requirements
• Key stakeholder in the implementation of the EDI ordering system
• Identification of unusual patterns of consumable or device usage
• Ordering of toner and other consumable items
• Answering calls from customers

Qualifications / Personal Specification

• Good organisational and planning skills
• Ability to work under pressure to tight deadlines
• A positive, can do attitude
• Great attention to detail
• A team player with interpersonal and collaboration skills
• Able to demonstrate prioritisation skills when multi-tasking
• Customer focussed role
• Pleasant telephone manner
• Ability to work collaboratively with third parties to supply consumable items
• Strong IT literacy and a keen interest in exploring AI and automation solutions
• Entry-level role, no previous experience required

What we offer

• Excellent induction & training program
• 23 days annual leave plus bank holidays
• Free onsite parking
• Pension scheme
• Eye care scheme