Customer Service Administrator

JR United Kingdom; York; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A dynamic online business is seeking a full-time Customer Service Administrator for a hybrid role based near Harrogate. The ideal candidate will manage customer enquiries, ensuring high satisfaction while working closely with various departments to enhance the customer experience. This position involves maintaining records and addressing customer concerns, requiring strong problem-solving skills and attention to detail.

Benefits

28 days holiday (including bank holidays)

Qualifications

• Previous experience in customer service or sales preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team.

Responsibilities

• Handle customer enquiries through phone, email, online chat.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to resolve customer issues.

Skills

Communication

Problem Solving

Organisation

Attention to Detail

Multitasking

Education

Bachelor's Degree or equivalent work experience

Tools

CRM tools

Customer management software

Job description

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An exciting opportunity for a full time Customer Service Administrator, predominantly based from home, within 1 hour commuting distance of the office near Harrogate. Offering a competitive package and base salary between £28k and £33k per annum.

Cool Crutches is a fast growing, dynamic online business selling comfortable, colourful, silent & safe walking sticks and crutches. For over 19 years they have been transforming what it means to use mobility aids, growing an online community of over 150,000 whilst offering life changing walking aids and resources designed to support those living with disabilities.

Cool Crutches is looking for a highly motivated and customer-oriented Customer Service Administrator to join the team. The ideal candidate will be responsible for handling all customer enquiries, orders and promoting their products and services to maximise sales and customer happiness.

Role Description

This is a full-time hybrid role for a Customer Service Administrator, based in Harrogate with some work-from-home flexibility. The Customer Service Administrator will be responsible for providing exceptional customer support, managing customer enquiries, and ensuring excellent customer satisfaction. Daily tasks include handling customer communications, addressing customer concerns, processing orders, and maintaining records of customer interactions. The role also involves collaborating with other departments to enhance the overall customer experience.

Key Responsibilities:

• Handle and manage customer enquiries through various channels (phone, email, online chat).
• Identify and understand customer needs to provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues in a timely manner.
• Provide feedback on products and services to improve the company’s offerings.
• There will be a requirement to travel to the office for 2 days a week.

Experience, knowledge & skills required:

• Previous demonstrable experience in customer service or sales, preferably in a commercial environment.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Attention to detail, organisational and multitasking skills.
• Knowledge of CRM tools and customer management software.
• Proactive attitude and ability to solve problems efficiently.
• Excellent problem-solving skills
• Bachelor's degree or equivalent work experience is advantageous
• 40 hours per week.
• Salary between £28,000 - £33,000 per annum.
• 28 days holiday (including bank holidays).