Emergency Department Coordinator/Receptionist

Cardiff and Vale University Health Board; Maidstone; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

Blue Light Card eligibility

At least 27 days annual leave

Job summary

Maidstone and Tunbridge Wells NHS Trust is seeking an administrative roles in the ED to book patients into the department via IT systems, liaising with clinical staff and handling essential administrative duties to support ED services.

The role requires precise data entry, strong communication skills, and the ability to manage workload in a fast-paced environment, with shifting patterns including days and nights.

Qualifications

• Detail-oriented with strong data entry skills.

Responsibilities

• Book patients into the department using IT systems with accuracy and efficiency.
• Liaise effectively with clinical staff to support ED operations.
• Undertake administrative duties to support vital ED functions.
• Accurate data entry and maintenance of patient notes and appointments.

Skills

Data entry

IT literacy

Communication

Time management

Liaison with clinical staff

Allscripts PAS

Education

GCSEs or equivalent

Tools

Allscripts PAS

Job description

The post holder will be one of the first interactions the patient has when entering ED, you will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertake other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment-based systems, ensuring smooth and efficient operations.

• A detail-oriented individual with strong data entry skills.
• A logical thinker who can use their initiative to make decisions in a fast-paced environment.
• Computer literacy and proficiency in navigating systems and software.
• Excellent communication and organisational abilities., GCSE's, or have equivalent relevant experience to ongoing education and training
• Basic IT qualification or ability to demonstrate knowledge, IT literate
• Good Communication skills : verbal, written, electronic and telephone, Ability to manage own workload
• Ability to liaise effectively, Experienced in using the Allscripts PAS
• Knowledge of the tracking and locating of patient notes.

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Working Hours

This vacancy is available for full and part-time hours, shift patterns would vary but would predominantly include the following work patterns, Working Hours:

• This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.
• Cross-site working will be required.

Why Join Us?

• Be part of a supportive and dedicated team in a critical healthcare environment.
• Develop your skills while contributing to a vital public service.

Please note:

• This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunity
• Please note, that we are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.,

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Joining us includes a comprehensive benefits package:

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• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
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• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
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• Blue Light card eligibility
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• And more, additional benefits can be found in the benefits documents below