Customer Service Administrator

Halmer Recruit; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Group Pension Scheme

Life assurance

Private medical care

Subsidised gym membership

Generous sickness entitlement

Annual salary review

Job summary

Halmer Recruit is recruiting a Customer Service Administrator for a well-established business in Hampton. The role combines customer service, administration and claims support, speaking with customers and suppliers, processing information and providing updates to ensure cases progress accurately.

Suitable for those with strong customer service and administrative experience, especially in insurance, claims, automotive, fleet or vehicle hire environments.

Qualifications

• Experience in customer service and administration.
• Confident telephone and email communication.
• Excellent attention to detail.
• Strong organisation and time-management.
• Ability to manage a busy workload and prioritise.
• Proactive approach to chasing information.
• Good Microsoft Office skills.
• Confidence learning new systems.
• Professional, customer-focused approach.

Responsibilities

• Provide excellent customer service by telephone and email.
• Handle customer queries and provide clear updates.
• Process and maintain accurate information on internal systems.
• Record accident and vehicle damage information.
• Review cases and chase outstanding information.
• Liaise with insurers, repairers, bodyshops and other suppliers.
• Arrange repair estimates and progress repairs.
• Keep internal teams updated on progress.
• Process relevant documentation and invoices.
• Monitor ongoing cases and meet timescales.
• Resolve queries and problems efficiently.
• Maintain accurate records.
• Provide general administrative support to the wider team.

Skills

Customer service

Administration

Communication skills

Attention to detail

Organisational skills

Time management

MS Office

Proactive follow-up

Professional demeanor

Tools

Microsoft Office

Job description

Customer Service Administrator

Hampton
£27,500 per annum
Monday-Friday, 8:30am-5:00pm
Permanent | Full-time

We are recruiting for a Customer Service Administrator to join a well-established and professional business based in Hampton.

This is a busy and varied position combining customer service, administration and claims support. You will be speaking with customers and external suppliers, processing information, providing updates and ensuring cases are progressed accurately and efficiently.

This would suit someone with a strong background in customer service and administration, particularly within insurance, claims, automotive, fleet, vehicle hire or a similar fast-paced environment.

Key Responsibilities

• Provide excellent customer service by telephone and email.


• Handle customer queries and provide clear, professional updates.


• Process and maintain accurate information on internal systems.


• Record accident and vehicle damage information.


• Review cases and chase outstanding information.


• Liaise with insurers, repairers, bodyshops and other external suppliers.


• Arrange repair estimates and proactively progress repairs.


• Keep internal teams updated on progress.


• Process relevant documentation and invoices.


• Monitor ongoing cases and ensure agreed timescales are met.


• Resolve queries and problems efficiently.


• Maintain accurate and up-to-date records.


• Provide general administrative support to the wider team.

About You

• Previous customer service and administration experience.


• Confident telephone and email communication skills.


• Excellent attention to detail.


• Strong organisation and time-management skills.


• The ability to manage a busy workload and prioritise effectively.


• A proactive approach to chasing information and progressing queries.


• Good Microsoft Office skills.


• Confidence learning new systems.


• A professional, positive and customer-focused approach.

Experience within insurance, claims, accident management, automotive, fleet, vehicle hire or vehicle repairs would be highly advantageous.

A full UK driving licence would be beneficial but is not essential.

Benefits

• 25 days' holiday, increasing with service to a maximum of 30 days.


• Group Personal Pension Scheme.


• Life assurance following the assessment period.


• Private medical care following the assessment period.


• Subsidised gym membership following the assessment period.


• Generous sickness entitlement.


• Annual salary review.