Customer Service Administrator

Alexander Steele Recruitment; England; Hybrid; GBP 30,000; Full time

Benefits offered by this job

Salary circa £30,000

25 leave days + 8 bank holidays

Hybrid remote working

Job summary

A leading recruitment agency is seeking a Customer Services Administrator in the United Kingdom. You will deliver exceptional service while supporting sales and logistics teams. Ideal candidates have experience in customer service, are detail-oriented, and possess strong communication skills. This full-time role offers a salary of circa £30,000 plus bonus, hybrid working, and 25 leave days.

Qualifications

• Proven experience in a Customer Service or Admin role, ideally within the food, beverage, or wine industry.
• Strong organisation, multitasking, and time management abilities.
• A team player mindset with a customer-first attitude.

Responsibilities

• Respond promptly to customer enquiries and resolve issues efficiently.
• Process a variety of orders with accuracy and attention to detail.
• Support the sales and logistics teams in delivering a seamless customer experience.

Skills

Customer service experience

Proficiency in Microsoft Office

CRM software experience

Excellent communication skills

Organizational skills

Detail-oriented

Job description

Overview

Senior Recruitment Consultant | Supply Chain, Procurement, Planning & Logistics Expert

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment? We have partnered with a leading Drinks business that is looking for a proactive and detail-oriented Customer Services Administrator to join their dynamic team.

On offer:

• Salary will be circa £30 000 + Bonus
• 25 leave days + 8 bank holidays
• Hybrid remote working (3 days in the office)
• Be part of a passionate, close-knit team in a thriving, respected business.

Key Responsibilities

• Respond promptly to customer enquiries and resolve issues efficiently
• Process a variety of orders with accuracy and attention to detail
• Support the sales and logistics teams in delivering a seamless customer experience
• Maintain and update customer records and CRM systems
• Proactively build strong relationships with customers and internal teams
• Keep informed on our wine portfolio to provide excellent product support
• Ensure compliance with industry regulations and internal standards

What You’ll Bring

• Proven experience in a Customer Service or Admin role, ideally within the food, beverage, or wine industry
• Proficiency in Microsoft Office and CRM software
• Excellent written and verbal communication skills
• Strong organisation, multitasking, and time management abilities
• A team player mindset with a customer-first attitude
• Accuracy and a sharp eye for detail

Seniority level

• Associate

Employment type

• Full-time

Job function

• Supply Chain, Distribution, and Customer Service

EEO statement: Referrals increase your chances of interviewing at Alexander Steele Recruitment by 2x