Customer Service Administrator

Peninsula Business Services; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in Manchester seeks an experienced Customer Service Administrator to excel in client care and administration. This dynamic role requires exceptional communication skills and the ability to thrive in a fast-paced environment, offering opportunities for professional growth. The ideal candidate will have a commitment to client service and a proactive approach to problem-solving.

Benefits

Pension Plan and Life Insurance

Profit Share Scheme – Annual Bonus

Day off on your Birthday

Free Breakfast every Monday

Drinks on the last Friday of every month

25 Days Annual Leave + Bank Holidays

Qualifications

• Experience in high-level customer service within a professional environment.
• Strong customer-facing and telephone experience.
• Excellent communication skills, with an emphasis on verbal communication.

Responsibilities

• Deliver world-class client care to exceed client expectations.
• Daily telephony/VC contact to assess client needs and provide support.
• Proactive in resolving service issues and following up on client actions.

Skills

Customer service

Communication

Time management

Job description

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Customer Service Administrator, Manchester

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Client:

Peninsula Business Services

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

17e3990de656

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

We are looking for an experienced Customer service administrator to join the team, providing excellent customer care to clients and all associated administration. You be contacting clients via phone and VC to gain a good understanding of their needs, answering any queries they may have and maintain contact throughout the process. This is a very fast paced role, in an ever-changing environment, you will also have the opportunity to assist other departments and expand your knowledge and growth within the business. If you have experience of high-level customer service within a professional environment, good excel skills and want longevity in your next role, please apply today and we’ll be in touch!

Job Purpose

• To deliver world class client care in order to exceed our clients’ expectations and provide ongoing contact and support to clients throughout the Tribunal process to support with the Company’s Retention & Growth.
• Day-to-Day Responsibilities
• Daily telephony/VC contact with clients to qualify the service being delivered, and to assess what additional support, if any, is required and to realise that support on their behalf.
• Recording the number of client contacts made on a weekly basis to the Manager – text messages/calls/VCs.
• Liaising with other departments; to ensure they take any required action, and to support with any actions within this remit where necessary to ensure delivery of quality service.
• Be proactive in resolving any potential service issues, and the ability to use initiative in following up on any necessary client actions determined from direct client communications.
• Recording and reporting on information and feedback obtained to relevant parties.
• Support with new work allocation including the registration of new requests.
• Arranging client visits for Experts and sending the relevant correspondence to both parties.
• To manage the mailbox by actioning emails and inputting data onto the system and updating both parties with the correspondence.
• Support with any projects geared towards continuous development of the department.
• Management and maintenance of assets – reviews and updates as required.
• Keeping client details up to date in all internal systems..
• All client telephone calls to be undertaken in accordance with the company standards.
• All written client correspondence to contain clear, accurate and thorough information and meet required company standards.
• Meet departmental and Company protocols and KPIs.

What you Bring to the Team

• A total commitment to client service.
• A bright, enthusiastic outlook, a “can-do” attitude, a thirst for knowledge and the ability to communicate effectively within the team.
• Ability to work in a fast-paced environment.
• Strong customer-facing and telephone experience and time management skills.
• A dynamic and flexible approach, as well as the ability to work under pressure.
• Excellent communication skills, with a particular emphasis on verbal communication.
• Pension Plan and Life Insurance
• Profit Share Scheme – Annual Bonus
• Day off on your Birthday
• Free Breakfast every Monday and Drinks on the last Friday of every month
• 25 Days Annual Leave + Bank Holidays

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