Customer Supply Chain Administrator

Clockwork Organisation Ltd t/a Travail Employment; Kirkistown; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Weekly pay

Temporary to permanent opportunity

Ongoing training and support

Friendly and supportive team

Job summary

Clockwork Organisation Ltd t/a Travail Employment is seeking a Customer Supply Chain Administrator in Chirk. The role is part-time (22.5 hours per week) and paid at £14.88 per hour, with a temporary contract that offers potential permanent opportunities.

You will handle orders, respond to inquiries, and maintain records while supporting a busy supply chain and customer service team. A professional, customer-focused approach is essential in this office-based role.

Qualifications

• Experience in administration or customer service is essential.
• Ability to work within a supply chain context and office environment.
• Strong communication and organisational skills, with attention to detail.

Responsibilities

• Process customer orders and invoices using the in-house system.
• Respond to customer enquiries by phone and email.
• Coordinate with manufacturing partners on orders and acknowledgements.
• Resolve customer complaints with effective solutions and follow-up.
• Maintain accurate customer and supplier records and files.
• Support additional customer-related duties and office projects.

Skills

Administration

Customer service

Supply chain

Office software

Tools

Microsoft Office

Job description

Customer Supply Chain Administrator

£14.88 per hour

Part Time, 22.5 Hours per Week

Chirk

Temporary Position with Permanent Opportunities

An organised and customer-focused Customer Supply Chain Administrator is required to support a busy supply chain and customer service team. This role involves processing customer orders, managing customer enquiries, maintaining accurate records, and ensuring the smooth coordination of supply chain activities while delivering excellent customer service.

Responsibilities of the Customer Supply Chain Administrator

• Process customer orders and invoices through the company's in-house ordering system, ensuring accuracy of pricing, quantities, credit limits, and financial controls.
• Respond to customer enquiries via telephone and email, providing a professional and efficient service at all times.
• Liaise with manufacturing partners regarding orders, acknowledgements, and customer requirements.
• Investigate and resolve customer complaints, providing effective solutions and ensuring issues are followed through to completion.
• Maintain accurate customer and supplier records, documentation, and filing systems.
• Follow company communication procedures, policies, and service standards.
• Assist with office projects and additional customer-related duties as required.
• Actively support and demonstrate company values in daily activities.
• Ensure all activities comply with Quality & Food Safety requirements, protecting product safety, legality, authenticity, and quality.

The Candidate

• Previous experience within administration, customer service, supply chain, or an office-based environment.
• Excellent communication skills with the ability to build positive relationships with customers and colleagues.
• Experience in order processing or supply chain administration would be advantageous.
• Strong organisational skills and attention to detail.
• Confident using computer systems and Microsoft Office applications.
• Ability to manage multiple tasks and prioritise workload effectively.
• Professional and customer-focused approach to resolving issues and enquiries.

Benefits

• Temporary to permanent opportunity
• Weekly pay
• Ongoing training and support
• Friendly and supportive team environment

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