Customer Service Administrator

Confidential; Bridgwater; Presencial; GBP 26 000 - 27 000; Tempo integral

Resumo da oferta

Confidential in Bridgwater is seeking a Customer Service Administrator to join our busy team. This office-based role prioritises great service, clear communication and attention to detail, with the ability to adapt to different customers and colleagues while remaining calm, friendly and efficient.

Key duties include order processing and logistics document preparation, supporting invoicing, liaising with the external sales team, and handling queries via email, phone, face-to-face and MS Teams.

Qualificações

• Must be 18+ due to chemicals on site.
• Experience in manufacturing/production environment desirable.
• Strong arithmetic and numerical accuracy.

Responsabilidades

• Process orders and prepare logistics documents.
• Support invoicing and liaise with external sales team.
• Handle queries via email, phone, face-to-face and MS Teams.

Conhecimentos

Customer service

Communication skills

Attention to detail

Team player

Dangerous Goods knowledge

Ferramentas

MS Office

Descrição da oferta de emprego

We're recruiting a Customer Service Administrator to join our busy Customer Service team in Bridgwater

This is an office-based role where great service, clear communication, and attention to detail really matter-you'll be the kind of person who can adjust your approach to different customers and colleagues easily and keep things calm, friendly and efficient.

You'll be responsible for order processing (including logistics document preparation) and supporting invoicing, liaising with the external sales team, and dealing with queries via email, phone, face-to-face and MS Teams. You'll also cover colleagues during periods of absence, maintain filing and system updates, and support with general admin tasks as required. Occasional UK travel may be needed for training.

Working hours are Monday to Friday, with flexibility within 08:30-17:00. The role is 37.5 hours per week, however we're happy to consider 30 hours for the right person. Full on-site training, induction, health & safety support and PPE (where applicable) are provided.

Essential skills for the Customer Service Administrator

• Excellent customer service skills and the ability to build rapport with a wide range of people
• Outstanding communication skills (phone, email, face-to-face)
• Strong attention to detail and good arithmetic
• Team player, adaptable, and comfortable with change

Desirable

• Customer service experience (ideally in a manufacturing/production environment)
• MS Office (Excel, Word, Outlook)
• Dangerous Goods legislation knowledge

Key details

• Salary: 25,500- 26,500 DOE
• Holidays: 5.6 weeks (28 days incl. Bank Holidays), prorated in year one
• Probation: 6 months Minimum age: 18 due to chemicals on site