Customer Service and Despatch Coordinator

TipTopJob; Bridgwater; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid after probation

22 days annual leave + holidays

Employer pension contribution

Wellbeing and employee discounts

Gym discount and on-demand GP

Cycle to work scheme

On-site parking

Sick pay

Employee referral programme

Job summary

TipTopJob in Bridgwater is seeking a Customer Service and Despatch Coordinator for a busy manufacturing operation. The role combines customer service, order management, dispatch coordination and export administration to keep orders moving from order receipt to delivery.

You will coordinate with planning, production, warehouse and logistics teams, arrange UK and international deliveries, and maintain accurate shipping records.

Qualifications

• Strong organisational skills with careful attention to detail.
• Able to manage multiple priorities in a busy environment.
• Confident communicator with customers, suppliers and internal teams.

Responsibilities

• Manage customer orders from receipt to delivery.
• Update customers and account managers on progress and delivery schedules.
• Coordinate despatches with planning, production, warehouse and logistics.
• Arrange UK and international deliveries and liaise with hauliers and freight forwarders.
• Monitor shipments and handle delivery issues or delays.
• Prepare and maintain shipping, transport and export documentation.
• Support customs and export requirements, including incoterms and commodity codes.
• Obtain transport quotations and help identify cost effective solutions.
• Maintain accurate records of customers, orders and dispatches.
• Support improvements to customer service, logistics and dispatch processes.

Skills

Highly organized

Attention to detail

Communicator

Team collaboration

Multi-tasking

Tools

Microsoft Office

Business systems

Job description

Location: Bridgwater

Job type: Permanent

Hours: 37.5 hours per week Monday to Friday

Salary: A GBP 30,000 per annum

We are currently recruiting a Customer Service and Despatch Coordinator to join a successful and growing manufacturing business based in Bridgwater.

This is a varied role combining customer service, order management, dispatch coordination and export administration, making it an excellent opportunity for someone who enjoys being at the centre of the operation and keeping things moving smoothly from order through to delivery.

Responsibilities

• Managing customer orders from initial receipt through to successful delivery
• Keeping customers and account managers updated on order progress and delivery schedules
• Coordinating despatches with planning, production, warehouse and logistics teams
• Arranging UK and international deliveries and liaising with hauliers, freight forwarders and customers
• Monitoring shipments and taking ownership of any delivery issues or delays
• Preparing and maintaining accurate shipping, transport and export documentation
• Supporting customs and export requirements, including commodity codes and incoterms
• Obtaining transport quotations and helping to identify efficient and cost effective delivery solutionsMaintaining accurate customer, order and dispatch records
• Supporting improvement to customer service, logistics and dispatch process

About You

• Highly organized with excellent attention to detail
• Comfortable managing multiple prioitites in busy environment
• Confident communicator with customers, suppliers and internal teams
• A confident user of Microsoft Office and business systems
• Comfortable working collaboratively with different departments

Benefits

• Site based initially, with the opportunity to work from home 6 days a month after passing probation
• 22 days annual leave, increasing to 25 days with service, plus bank holidays
• 4 employer pension constribution
• Wellbeing and employee discount platform
• Gym discount and on:demand GP service
• Cycle to work scheme
• On site parking
• Sick pay
• Employee referral programme

Closing date is 01/11/2026