Customer Service & Despatch Coordinator

Hawk 3; Bridgwater; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid after probation

22 days annual leave

4% pension contribution

Wellbeing & discount platform

Gym discount

Cycle to work

On-site parking

Sick pay

Employee referral

Job summary

Hawk 3 in Bridgwater is seeking a Customer Service & Despatch Coordinator for a permanent, full-time role. You will manage customer orders from receipt to delivery and coordinate despatches to ensure on-time shipments.

Work closely with planning, production, warehouse and logistics to arrange UK and international deliveries, prepare required documentation, and maintain accurate records while delivering excellent service across the operation.

Qualifications

• Experience in customer service, order processing, logistics or dispatch coordination.
• Excellent attention to detail and organizational skills.
• Confident communicator with customers and internal teams.

Responsibilities

• Manage customer orders from receipt through to delivery.
• Keep customers and account managers updated on progress and schedules.
• Coordinate despatches with planning, production, warehouse and logistics.
• Arrange UK and international deliveries and liaise with hauliers and freight forwarders.
• Monitor shipments and resolve delivery issues or delays.
• Prepare and maintain shipping, transport and export documentation.
• Support customs and export requirements, including incoterms.

Skills

Customer service

Order processing

Logistics coordination

Dispatch coordination

Supply chain coordination

Tools

Microsoft Office

Business systems

Job description

Customer Service & Despatch Coordinator

Location: Bridgwater

Job type: Permanent

Hours: 37.5 hours per week Monday to Friday

Salary: £30,000 per annum

We are currently recruiting a Customer Service & Despatch Coordinator to join a successful and growing manufacturing business based in Bridgwater.

This is a varied role combining customer service, order management, dispatch coordination and export administration, making it an excellent opportunity for someone who enjoys being at the centre of the operation and keeping things moving smoothly from order through to delivery.

Responsibilities:

• Managing customer orders from initial receipt through to successful delivery
• Keeping customers and account managers updated on order progress and delivery schedules
• Coordinating despatches with planning, production, warehouse and logistics teams
• Arranging UK and international deliveries and liaising with hauliers, freight forwarders and customers
• Monitoring shipments and taking ownership of any delivery issues or delays
• Preparing and maintaining accurate shipping, transport and export documentation
• Supporting customs and export requirements, including commodity codes and incoterms
• Obtaining transport quotations and helping to identify efficient and cost effective delivery solutions
• Maintaining accurate customer, order and dispatch records
• Supporting improvement to customer service, logistics and dispatch process

About you:

We are looking for someone with previous experience in customer service, order processing, logistics, dispatch, supply chain or similar coordination based role.

• Highly organized with excellent attention to detail
• Comfortable managing multiple prioitites in busy environment
• Confident communicator with customers, suppliers and internal teams
• A confident user of Microsoft Office and business systems
• Comfortable working collaboratively with different departments

Benefits:

• Site based initially, with the opportunity to work from home 6 days a month after passing probation
• 22 days annual leave, increasing to 25 days with service, plus bank holidays
• 4% employer pension constribution
• Wellbeing and employee discount platform
• Gym discount and on-demand GP service
• Cycle to work scheme
• On site parking
• Sick pay
• Employee referral programme

Closing date is 01/11/2026