Customer Service Administrator

4Com; Bournemouth; On-site; GBP 25,000; Full time

Job summary

4Com, a leading telecoms company, seeks a Customer Service Administrator to facilitate customer onboarding. The role involves arranging service installations and ensuring customer satisfaction while providing support. Candidates should possess strong communication skills, attention to detail, and a positive attitude.

Benefits

24 days holiday + bank holidays (increasing each year)

Competitive salary

Refer a friend scheme

Cycle to work scheme

Discount gyms membership

Vodafone Advantage Discount

Monthly Company Targeted Draw

Incentivised lunches

Employee Assistance programme

Company pension

Qualifications

• Strong customer service and administration skills.
• Proficiency in Windows-based packages.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Arrange installation of services for new customers.
• Support customers during the onboarding process.
• Ensure a seamless installation experience in collaboration with suppliers.

Skills

Excellent communication

Attention to detail

Customer service skills

IT skills

Teamwork

Job description

About The Role

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a conscientious Customer Service Administrator to join the team on 1st July..

As a Customer Service Administrator, you will arrange for 4Com services to be installed into our new customers and arrange the transfer of their existing service providers across to 4Com. Working closely with our suppliers you will provide our customers with excellent support and a seamless installation experience.

Benefits for a Customer service Administrator choosing to work with 4Com include:

• Competitive salary of £25,000 per annum, dependent on experience
• An exciting, fast paced role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year).
• Refer a friend scheme.
• Cycle to work scheme.
• Vodaphone Advantage Discount
• Monthly Company Targeted Draw and Incentivised lunches
• Discount Gym Membership
• Employee Assistance programme
• Company pension.
  
  

In return for this, we are looking for someone who:

• Be able to thrive in a fast-paced role that requires excellent communication and meticulous attention to detail.
• Have strong customer service skills as well as high level administration.
• Possess IT skills and have a working knowledge of Windows-based packages.
• Be able to work as part of a team, maintaining a good supportive relationship with team members and all other staff.
• Hold a positive attitude and a ‘can do’ attitude to all tasks presented to them
  
  

What would I be doing as a Customer Service Administrator at 4Com?

• As a Onboarding Administrator you will be the first point of contact on the customers journey when being onboarded to the 4Com Network.
• You will be arranging new services to be installed and arrange the transfer of existing services from other providers into the 4Com Network
• You will be working closely with our suppliers and ensuring they provide the customer with a seamless installation experience
• Ensuring all services are provisioned and the customer is kept up to date with the progress of their installation and making them aware of any delays or problems that occur.
  
  

About You

About Us

• 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years.
• We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
  
  

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process.

INDOMR