Customer Service Administrator

Millbrook Healthcare Ltd; Blandford Forum; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Rewards scheme

Job summary

Millbrook Healthcare Ltd. is seeking a Customer Service Coordinator for our Dorset Home Improvement Service Centre in Blandford Forum. You will handle calls, process invoices, and support the Major Adaptation Team with admin tasks.

The role offers flexible hours around a core pattern, with a 24-hour week and an annual salary of £15,862.08. The successful candidate will have strong office experience, be highly organised, and proficient in MS Office, with excellent communication by phone and

Qualifications

• Experience in a busy, fast-paced office environment.
• Experience processing invoices and payments.
• Excellent organisation and attention to detail.
• Admin and diary management experience.
• Able to prioritise own workload.
• Professional telephone and email communication.
• Strong IT skills with MS Office.
• Experience in customer service via telephone.
• Works well in a team and uses own initiative.

Responsibilities

• Assist and manage incoming calls, answering queries professionally.
• Processing Invoices from contractors.
• Monitoring shared inbox to answer queries and complete tasks.
• Creating relevant documents required by our Major Adaptation Team.
• General administration that supports daily activities and duties.

Skills

Office experience

Invoices processing

Organisational skills

Administration

Diary management

Workload management

Telephone etiquette

Microsoft Office

Telephone based CS

Teamwork

Job description

We are currently looking for a Customer Service Coordinator to join the team within our Dorset Home Improvement Service Centre, based in Blandford Forum. Day to day you will carry out administration duties to enable both Minor & Major adaptations being completed under Dorset Council grants, and handle calls from our service users, family members and healthcare professionals to answer their queries. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

You will work in collaboration with other services provided by Dorset Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook’s policies and procedures.

The hours for Monday & Tuesday are set with a finish at 5pm to cover the needs of the business, but we can offer more flexibility on the remaining hours for the right candidate.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Processing Invoices from contractors
• Monitoring shared inbox to answer queries and complete tasks required
• Creating relevant documents required by our Major Adaptation Team
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Experience with company invoices & processing
• Excellent organisational skills with a keen eye for detail
• Previous administration and diary management experience
• Experience in prioritising and managing own workload effectively
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems
• Previous telephone based customer service experience
• Ability to work as part of a team and under your own initiative

What can we offer you?

• An annual salary of £15,862.08
• 24 Hours Per Week - Monday to Wednesday, 8:30am - 5pm or Monday - Thursday 11am - 5pm
• 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata)
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

This role is working in a regulated activity and is subject to Social Media Screening and DBS disclosure.

If you have queries about this role or the working hours, and would like to discuss before applying – please contact Sarah Letchford on 033 300 300 10 or by emailing