Customer Service Administrator

Millbrook Group Ltd; Blandford Forum; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Rewards scheme with 200+ perks

Job summary

Millbrook Group Ltd in Blandford Forum is seeking an efficient administrator to handle a high-volume front-line role. You will manage incoming calls, process contractor invoices and monitor a shared inbox, ensuring timely responses and accurate task completion.

The role also involves creating essential documents for the Major Adaptation Team and providing general administrative support. The successful candidate will have strong organisation, diary management, and IT skills, with experience in

Qualifications

• Experience in a busy office environment.
• Experience with invoices and processing.
• Excellent organisation and attention to detail.
• Diary management and workload prioritisation.
• Professional telephone and email communication.
• Proficient IT skills and ability to learn new systems.
• Team player and able to work on own initiative.

Responsibilities

• Assist and manage incoming calls, answering queries professionally.
• Process invoices from contractors.
• Monitor shared inbox to answer queries and complete tasks.
• Create documents required by the Major Adaptation Team.
• Provide general administration to support daily activities.

Skills

Telephone-based customer service

Organisation

Diary management

IT skills

Tools

Microsoft Office

Job description

You will work in collaboration with other services provided by Dorset Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook's policies and procedures.

The hours for Monday & Tuesday are set with a finish at 5pm to cover the needs of the business, but we can offer more flexibility on the remaining hours for the right candidate.

The Role

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Processing Invoices from contractors
• Monitoring shared inbox to answer queries and complete tasks required
• Creating relevant documents required by our Major Adaptation Team
• General administration that supports daily activities and duties

Strong experience in a similar busy and fast paced office environment

• Experience with company invoices & processing
• Excellent organisational skills with a keen eye for detail
• Previous administration and diary management experience
• Experience in prioritising and managing own workload effectively
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems
• Previous telephone based customer service experience
• Ability to work as part of a team and under your own initiative

Compensation and Benefits

An annual salary of £15,862.08

• 24 Hours Per Week - Monday to Wednesday, 8:30am - 5pm or Monday - Thursday 11am - 5pm
• 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata)
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

This role is working in a regulated activity and is subject to Social Media Screening and DBS disclosure.