Customer Service & Administration Assistant - Venus, Eccles

Booker; Eccles; Híbrido; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Venus Wine and Spirit Merchants Ltd is seeking a friendly, organised Customer Service & Administration Assistant. The role combines general administration, order processing, stock support and customer communication to ensure orders are processed accurately and customers are kept informed.

Full training will be provided, so prior experience in all aspects is not essential. We value reliability, willingness to learn and a proactive approach to improving processes and efficiency.

Formación

• Reliable, organised and proactive with a strong attention to detail.
• Confident communicating with customers and colleagues.
• Willing to learn and follow training provided.

Responsabilidades

• Review and check AI-generated orders for accuracy and standards.
• Identify issues or trends in AI-generated orders and suggest process improvements.
• Assist with investigating and resolving stock discrepancies with relevant teams.
• Book goods accurately using the internal system.
• Monitor stock availability and contact customers about out-of-stock items.
• Invoice customer orders accurately and efficiently.
• Complete and maintain returns documentation and ensure proper processing of returned goods.
• Contact customers by telephone to resolve queries and provide order updates.
• Respond to internal queries from colleagues and other departments.
• Maintain accurate records and complete all administration promptly.
• Follow company processes and highlight opportunities to improve efficiency and accuracy.
• Provide friendly, professional service to customers and colleagues.
• Undertake other reasonable administrative duties as required.
• Be highly organised with excellent attention to detail.
• Confident using computer systems and able to learn new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• A good team player who is happy to assist colleagues.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while knowing when to ask for support.

Conocimientos

Customer service

Administrative tasks

Order processing

Stock support

Communication skills

Attention to detail

Telephone etiquette

Learning attitude

Herramientas

Internal systems

Stock management software

Descripción del empleo

We are looking for a friendly, organised and proactive Customer Service & Administration Assistant to join our team. This is a varied role that combines general administration, customer service, order processing and stock support. You will play an important part in ensuring orders are processed accurately and efficiently, customers receive clear and helpful communication, and our internal processes run smoothly.

Full training will be provided, so previous experience in every aspect of the role is not essential. We are looking for someone who is reliable, organised, confident communicating with customers and colleagues, and willing to learn.

• Review andovercheck AI-generated orders, ensuring orders are accurate and meet the required standards.
• Identify any issues or trends within AI-generated orders andadjust or improve the process where necessary.
• Assist with investigating and resolvingstock discrepancies, working with the relevant internal teams where required.
• Book goods inaccurately using the internal system.
• Monitor stock availability andcontact customers regarding out-of-stock items, providing clear and helpful information and discussing suitable solutions where appropriate.
• Invoice customer ordersaccurately and efficiently.
• Complete and maintainreturns documentationand ensure returned goods are processed correctly.
• Contact customers by telephone todeal with queries, provide updates and assist with any issuesrelating to their orders.
• Respond to and assist withinternal queriesfrom colleagues and other departments.
• Maintain accurate records and ensure all relevant administration is completed promptly.
• Follow company processes and procedures while highlighting opportunities to improve efficiency and accuracy.
• Provide a friendly, professional and helpful service to both customers and colleagues.
• Undertake other reasonable administrative duties as required to support the wider team.
• Highly organised with excellent attention to detail.
• Confident using computer systems and able to learn new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• A good team player who is happy to assist colleagues when needed.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while also knowing when to ask for support.

Venus Wine and Spirit Merchants Ltd are a well-established and respected UK-based distributor of premium wines and spirits, owned by Booker since June 2024. With over 20 years of experience, we are committed to supplying the highest quality products to our customers and delivering exceptional customer. We have our headquarters in Tottenham N17, a distribution depot in Leeds, Bristol, Manchester, Birmingham and Gerry's in Soho London - one of the country's most famous spirits shops.