Customer Service & Administration Assistant - Venus - Eccles

Tesco; Eccles; On-site; GBP 18,000 - 23,000; Full time

Job summary

Venus Wine and Spirit Merchants Ltd in the UK is seeking a friendly, organised and proactive Customer Service & Administration Assistant to join our team. This varied role combines general administration, customer service, order processing and stock support, ensuring orders are processed accurately and customers receive clear and helpful communication.

The successful candidate will receive full training, be reliable, confident communicating with customers and colleagues, and quickly learn our

Qualifications

• Highly organised with excellent attention to detail.
• Confident using computer systems and quick to learn new software.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• Able to work accurately in a busy environment.
• Proactive and willing to identify problems and find solutions.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while also knowing when to ask for support.

Responsibilities

• Review and overcheck AI-generated orders for accuracy and standards.
• Identify issues in AI orders and suggest process improvements.
• Help investigate and resolve stock discrepancies with internal teams.
• Book goods accurately using the internal system.
• Monitor stock and contact customers about out-of-stock items with solutions.
• Invoice customer orders promptly and accurately.
• Complete returns documentation and process returns correctly.
• Call customers to resolve queries and provide order updates.
• Respond to internal queries from colleagues and departments.
• Maintain accurate records and prompt administration.
• Follow processes and seek efficiency improvements.
• Provide friendly, professional service to customers and colleagues.
• Undertake other admin duties to support the team.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

Problem solving

Organisational skills

Phone etiquette

Tools

Internal systems

Job description

We are looking for a friendly, organised and proactive Customer Service & Administration Assistant to join our team. This is a varied role that combines general administration, customer service, order processing and stock support. You will play an important part in ensuring orders are processed accurately and efficiently, customers receive clear and helpful communication, and our internal processes run smoothly.

Full training will be provided, so previous experience in every aspect of the role is not essential. We are looking for someone who is reliable, organised, confident communicating with customers and colleagues, and willing to learn.

• Review andovercheck AI-generated orders, ensuring orders are accurate and meet the required standards.
• Identify any issues or trends within AI-generated orders andadjust or improve the process where necessary.
• Assist with investigating and resolvingstock discrepancies, working with the relevant internal teams where required.
• Book goods inaccurately using the internal system.
• Monitor stock availability andcontact customers regarding out-of-stock items, providing clear and helpful information and discussing suitable solutions where appropriate.
• Invoice customer ordersaccurately and efficiently.
• Complete and maintainreturns documentationand ensure returned goods are processed correctly.
• Contact customers by telephone todeal with queries, provide updates and assist with any issuesrelating to their orders.
• Respond to and assist withinternal queriesfrom colleagues and other departments.
• Maintain accurate records and ensure all relevant administration is completed promptly.
• Follow company processes and procedures while highlighting opportunities to improve efficiency and accuracy.
• Provide a friendly, professional and helpful service to both customers and colleagues.
• Undertake other reasonable administrative duties as required to support the wider team.

• Highly organised with excellent attention to detail.
• Confident using computer systems and able to learn new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• Able to work accurately in a busy environment.
• Proactive and willing to identify problems and find solutions.
• Comfortable checking information and questioning anything that doesn't look right.
• A good team player who is happy to assist colleagues when needed.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while also knowing when to ask for support.

Venus Wine and Spirit Merchants Ltd are a well-established and respected UK-based distributor of premium wines and spirits, owned by Booker since June 2024. With over 20 years of experience, we are committed to supplying the highest quality products to our customers and delivering exceptional customer. We have our headquarters in Tottenham N17, a distribution depot in Leeds, Bristol, Manchester, Birmingham and Gerry's in Soho London - one of the country's most famous spirits shops.