Customer Service Administrator

MedScience; Banbury; À distance; GBP 23 000 - 32 000; Plein temps

Résumé du poste

MedScience in Banbury, United Kingdom, is seeking a customer service/order processing professional. You will process orders on SAP/Sage200, handle phone and email queries, and liaise with customers, delivery partners, and warehouse to ensure on-time deliveries.

You’ll also manage returns, invoicing, and maintain accurate pricing data. The role requires strong communication, organisational skills, and attention to detail, with adherence to GDP and quality management standards.

Qualifications

• Experience in customer service environments is required.
• Strong written and verbal communication skills.
• Ability to work under pressure and prioritise workload.
• Excellent attention to detail and accuracy.
• Proficient computer skills; experience with SAP or Sage200.
• Able to work effectively as part of a team.

Responsabilités

• Process customer orders on SAP / Sage200 and other internal systems.
• Provide effective customer service through phone and email.
• Liaise with customers and delivery partners to ensure timely delivery.
• Liaise with the warehouse and other internal teams as appropriate.
• Arrange returns and issue credit notes; invoice customers.
• Enter correct pricing and details into SAP/Sage200.
• Adhere to GDP and QMS requirements; report quality issues.
• Prioritise daily workload and maintain confidentiality.

Connaissances

Good organizational skills

Experience in customer service

Ability to work under pressure

Good communication skills

Good computer skills

Experience with Sage200 / SAP

Ability to work as part of a team

Attention to detail

Strong work ethic and team player

Outils

Sage200

SAP

Description du poste

• Processing customer orders on SAP / Sage200 & other internal systems / portals

• Effective communication with customers to deliver excellent customer service

• Handling phone and email queries

• Liaising with customers and delivery partners to ensure timely delivery

• Liaising with the warehouse

• Liaising with other internal teams as appropriate such as sales and finance

• Arranging returns and issuing credit notes

• Invoicing customers

• Filing and admin duties

• Ensure correct details are entered into SAP/ Sage200 including pricing

• Adhering to customer specific requirements

• Reporting quality issues and customer complaints to the Operations Manager and Quality Person

• Prioritize workload on a daily basis

For duties related to GDP:

• To ensure that all activities associated with wholesaling operations are undertaken in compliance with the Company’s Wholesale Distribution Authorization – WDA(H)

• To ensure compliance with Good Distribution Practice in all activities associated with purchase, supply and distribution of medicinal products

• To maintain a high standard of service to all customers

• To comply with Health & Safety Regulations

• To maintain the confidentiality of all information relating to the business activities of the Company

• To attend relevant training courses as required by the Company

• Adhere to the Company Quality Management System (QMS) processes and procedures

• Highlight any changes necessary to the QMS to reflect current business practices to Line Manager and/or Responsible Person

• Continual improvement of the QMS

Competencies:

• Good organizational skills

• Experience in customer service environment

• Ability to work under pressure and prioritize workload

• Good communication skills – verbal and written

• Good computer skills

• Experience with Sage200 / SAP or equivalent

• Ability to work as part of a team

• Excellent attention to detail

• Strong work ethic and a team player