Customer Service Administrator

MedScience Group; Banbury; Sur place; GBP 24 000 - 30 000; Plein temps

Résumé du poste

MedScience Group in Banbury is seeking a Customer Services Administrator to process orders, handle inquiries, and coordinate with delivery partners to ensure timely, accurate service.

You will work with SAP/Sage200, maintain PPE and pricing accuracy, and support internal teams while upholding GDP standards and quality management practices. This role emphasizes attention to detail and teamwork.

Qualifications

• Experience working in a customer service environment.
• Strong organisational and multitasking abilities.
• Able to communicate clearly, both verbally and in writing.
• Proficient with computer systems and data entry.
• Experience using Sage200 or SAP or equivalent software.
• Team-oriented with a proactive approach.
• Attention to detail in invoicing and record-keeping.
• Demonstrates a strong work ethic and reliability.

Responsabilités

• Processing customer orders on SAP / Sage200 & other internal systems / portals
• Effective communication with customers to deliver excellent customer service
• Handling phone and email queries
• Liaising with customers and delivery partners to ensure timely delivery
• Liaising with the warehouse
• Liaising with other internal teams such as sales and finance
• Arranging returns and issuing credit notes
• Invoicing customers
• Filing and admin duties
• Ensure correct details are entered into SAP/ Sage200 including pricing
• Adhering to customer specific requirements
• Reporting quality issues and customer complaints to the Operations Manager and Quality Person
• Prioritise workload daily
• GDP duties: ensure compliance with Wholesale Distribution Authorization – WDA(H) and Good Distribution Practice

Connaissances

Organisational skills

Customer service experience

Work under pressure

Communication skills

Computer literacy

Sage200 / SAP experience

Team player

Attention to detail

Strong work ethic

Outils

Sage200

SAP

Description du poste

• Processing customer orders on SAP / Sage200 & other internal systems / portals

• Effective communication with customers to deliver excellent customer service

• Handling phone and email queries

• Liaising with customers and delivery partners to ensure timely delivery

• Liaising with the warehouse

• Liaising with other internal teams as appropriate such as sales and finance

• Arranging returns and issuing credit notes

• Invoicing customers

• Filing and admin duties

• Ensure correct details are entered into SAP/ Sage200 including pricing

• Adhering to customer specific requirements

• Reporting quality issues and customer complaints to the Operations Manager and Quality Person

• Prioritize workload on a daily basis

For duties related to GDP:

• To ensure that all activities associated with wholesaling operations are undertaken in compliance with the Company’s Wholesale Distribution Authorization – WDA(H)

• To ensure compliance with Good Distribution Practice in all activities associated with purchase, supply and distribution of medicinal products

• To maintain a high standard of service to all customers

• To comply with Health & Safety Regulations

• To maintain the confidentiality of all information relating to the business activities of the Company

• To attend relevant training courses as required by the Company

• Adhere to the Company Quality Management System (QMS) processes and procedures

• Highlight any changes necessary to the QMS to reflect current business practices to Line Manager and/or Responsible Person

• Continual improvement of the QMS

Competencies:

• Good organizational skills

• Experience in customer service environment

• Ability to work under pressure and prioritize workload

• Good communication skills – verbal and written

• Good computer skills

• Experience with Sage200 / SAP or equivalent

• Ability to work as part of a team

• Excellent attention to detail

• Strong work ethic and a team player