Service Administrator

DS Refrigeration Ltd; Loughgall; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

On-the-job training

Career progression opportunities

Friendly team environment

Supportive team culture

Job summary

DS Refrigeration is seeking a Service Administrator in Loughgall, Northern Ireland to coordinate service calls, maintain records and support the service team. The role suits an organised, reliable person who enjoys working with customers and engineers.

Experience in refrigeration not essential; transferable admin or customer service skills accepted. This is a full-time permanent position with on-the-job training and opportunities for development.

Qualifications

• Good organisational skills and the ability to manage multiple tasks.
• Strong written and verbal communication skills.
• A professional, friendly and customer-focused approach.
• Good attention to detail and accuracy when handling information.
• Confidence using computers, email and everyday office software.
• The ability to work independently while also supporting a wider team.
• A positive attitude, willingness to learn and a proactive approach to work.

Responsibilities

• Assist with scheduling and coordinating service calls, preventative maintenance visits and repairs.
• Liaise with service engineers, customers and suppliers to arrange appointments and communicate updates.
• Answer telephone calls and respond to customer enquiries in a professional and helpful manner.
• Create, update and maintain service jobs, customer records and electronic documentation.
• Assist with preparing quotations, processing service paperwork and issuing invoices.
• Help coordinate parts orders and monitor outstanding deliveries.
• Track job progress and follow up on outstanding work where required.
• Support the administration of service contracts and preventative maintenance schedules.
• Ensure service records and documentation are accurate and kept up to date.
• Provide general administrative support to the service team and wider business.

Skills

Organisational skills

Written & verbal communication

Customer-focused

Attention to detail

Computer literacy

Independent working

Willingness to learn

Job description

DS Refrigeration is an established refrigeration and air conditioning business based in Loughgall, serving commercial customers across Northern Ireland.

We are looking for a Service Administrator to join our team and help keep our day-to-day service operations running smoothly. This is an excellent opportunity for an organised, reliable and motivated person who enjoys working with people, managing information and supporting a busy team.

You will play an important role in coordinating service activities, communicating with customers and engineers, maintaining accurate records and helping ensure jobs are organised and completed efficiently.

Previous experience in refrigeration is not essential. While experience in administration, scheduling or customer service would be beneficial, we are also interested in hearing from candidates with transferable skills, a positive attitude and a willingness to learn.

If you are organised, comfortable using computers and enjoy working in a varied role where no two days are quite the same, we would love to hear from you.

DS Refrigeration

Location: Loughgall, Northern Ireland

Job Type: Full-time, Permanent

Key Responsibilities

• Assist with scheduling and coordinating service calls, preventative maintenance visits and repairs.
• Liaise with service engineers, customers and suppliers to arrange appointments and communicate updates.
• Answer telephone calls and respond to customer enquiries in a professional and helpful manner.
• Create, update and maintain service jobs, customer records and electronic documentation.
• Assist with preparing quotations, processing service paperwork and issuing invoices.
• Help coordinate parts orders and monitor outstanding deliveries.
• Track job progress and follow up on outstanding work where required.
• Support the administration of service contracts and preventative maintenance schedules.
• Ensure service records and documentation are accurate and kept up to date.
• Provide general administrative support to the service team and wider business.

Essential Requirements

• Good organisational skills and the ability to manage multiple tasks.
• Strong written and verbal communication skills.
• A professional, friendly and customer-focused approach.
• Good attention to detail and accuracy when handling information.
• Confidence using computers, email and everyday office software.
• The ability to work independently while also supporting a wider team.
• A positive attitude, willingness to learn and a proactive approach to work.

Desirable Experience

The following would be an advantage but are not essential:

• Previous experience in an administrative, service coordination or customer service role.
• Experience scheduling appointments or coordinating engineers, technicians or field-based staff.
• Familiarity with job management systems, spreadsheets or invoicing software.
• Experience working in refrigeration, air conditioning, engineering or a similar trade-based business.

We welcome applications from candidates who have the right attitude, strong organisational skills and a genuine willingness to learn. You do not need previous refrigeration industry experience to apply.

What We Offer

• The opportunity to join an established local business.
• A friendly and supportive team environment.
• A varied role with opportunities to develop new skills.
• On-the-job training and support.
• Opportunities for professional development and career progression.
• The chance to play an important part in keeping our service operations running efficiently.