Customer Service & Admin Specialist (Onsite)

Confidential; Buckingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

Training & development

22 days + bank holidays

Job summary

Confidential is seeking a Customer Service Administrator to join a small, busy service team on-site in Buckingham. It is a full-time, permanent role offering a salary of up to 26,000.

The role supports the service team with customer service, database maintenance and administration. Responsibilities include first point of contact for customers, handling inquiries by phone and email, generating quotes and invoices, and coordinating service administration.

Qualifications

• Confident customer service experience in office environment.
• Methodical with ability to manage a busy workload.
• Administration experience in an office setting.
• Proficient IT skills including MS Office.
• Excellent communication skills.
• Strong organizational skills and multitasking.
• High accuracy and attention to detail.
• Adaptable to changing environments.

Responsibilities

• Be first point of contact for customers.
• Providing high levels of customer care over the phone and via email.
• Liaise with customers, resolving queries quickly and efficiently.
• Generate system based quotes and invoices.
• Support with coordinating service administration.
• Contact customers to confirm proposed dates and obtain order numbers for scheduled work.
• Maintain database of all customer records.

Skills

Confident customer services skills

Methodical & organised

Administration experience

Excellent communications skills

Multi-tasking

Attention to detail

Adaptable

Tools

MS Office

Job description

Confidential is seeking a Customer Service Administrator to join a small, busy service team on-site in Buckingham. It is a full-time, permanent role offering a salary of up to 26,000.

The role supports the service team with customer service, database maintenance and administration. Responsibilities include first point of contact for customers, handling inquiries by phone and email, generating quotes and invoices, and coordinating service administration.