Customer Service & Admin Manager — Hybrid Growth Role

Yusen Logistics Group; Wellingborough; Sur place; GBP 38 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health cover

Eye test

25 days holiday

Volunteer leave

Unpaid leave

Remote working option (up to 10 days)

Critical illness cover

Wellbeing app

GP access

Résumé du poste

Yusen Logistics is seeking an Assistant Customer Service & Administration Manager to support our Wellingborough site. You will help manage daily customer service and administration activities, ensuring high service levels, accuracy, and procedural compliance.

The role requires strong stakeholder management, communication, and leadership to develop the team and maintain excellent client relations while meeting deadlines and safety standards.

Qualifications

• GCSE or equivalent education required.
• Experience leading a customer service/admin team in logistics, manufacturing or retail (supervisor level+).
• Knowledge of logistics software or transport management systems is advantageous.
• Excellent stakeholder management and communication skills.
• Highly organised and able to work under pressure to meet deadlines.
• Strong attention to detail and ability to train and coach staff.

Responsabilités

• Support the Customer & Administration Manager in day-to-day operations and SLA delivery.
• Respond to customer inquiries professionally and promptly.
• Assist in providing data for reports and statistics.
• Maintain compliance with procedures and health and safety.
• Develop relationships with internal and external stakeholders.

Connaissances

Customer focus

Stakeholder management

Communication

Team leadership

Organisational skills

Formation

GCSE or equivalent

Outils

Logistics software

Transport management systems

MS Office & Excel

Description du poste

Yusen Logistics is seeking an Assistant Customer Service & Administration Manager to support our Wellingborough site. You will help manage daily customer service and administration activities, ensuring high service levels, accuracy, and procedural compliance.

The role requires strong stakeholder management, communication, and leadership to develop the team and maintain excellent client relations while meeting deadlines and safety standards.