Customer Support & Admin Specialist

Recruitment Solutions Wales; Bridgend; On-site; GBP 20,000 - 26,000; Full time

Job summary

A UK-based recruitment agency is seeking a dedicated Customer Service Representative to join their team in Bridgend. This role is pivotal as you will be the first point of contact for customers, providing exceptional service and support. The ideal candidate will have excellent communication skills and a strong commitment to customer satisfaction. Key responsibilities include handling inquiries, assisting with orders, and resolving issues professionally. Full-time hours are Monday to Friday, 8 am to 4:30 pm.

Qualifications

• Excellent interpersonal skills and a passion for helping others.
• Experience in a customer service environment.
• Proven ability to resolve customer issues effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues in a professional manner.
• Perform data entry tasks to maintain accurate customer records.

Skills

Proficiency in English

Problem-solving skills

Attention to detail

Data entry experience

Ability to analyse customer needs

Proficiency in Microsoft Office

Job description

A UK-based recruitment agency is seeking a dedicated Customer Service Representative to join their team in Bridgend. This role is pivotal as you will be the first point of contact for customers, providing exceptional service and support. The ideal candidate will have excellent communication skills and a strong commitment to customer satisfaction. Key responsibilities include handling inquiries, assisting with orders, and resolving issues professionally. Full-time hours are Monday to Friday, 8 am to 4:30 pm.