Customer Service & Admin Assistant (Office-Based)

Equals One Ltd; Bradford; Sur place; GBP 18 000 - 23 000; Plein temps

Résumé du poste

Equals One Ltd. is seeking a friendly, organized Customer Service Administrator for its Bradford office. The role focuses on delivering excellent customer support, processing orders, and maintaining records in a busy environment.

This junior position offers full training and opportunities to develop in customer service and administration skills with a supportive team. Office-based in Bradford on Euroway.

Qualifications

• Some prior customer service, administration, retail, hospitality or office experience would be advantageous.
• Previous experience within a manufacturing environment would be advantageous.
• Full training will be provided; a positive attitude and willingness to learn are essential.

Responsabilités

• Provide helpful and professional customer service by telephone and email.
• Respond to customer enquiries and pass more complex queries to the appropriate team member.
• Process customer orders and update internal systems accurately.
• Maintain accurate customer records, contact details and account information.
• Provide basic product, pricing and delivery information, with support from colleagues where needed.
• Liaise with internal departments to help progress orders and customer requests.
• Monitor shared inboxes and ensure messages are actioned or forwarded appropriately.
• Prepare basic customer documentation, forms and reports as required.
• Keep accurate notes of customer interactions and any actions taken.
• Follow agreed processes and procedures, seeking guidance where required.
• Support the wider customer service and sales administration team with general office duties as required.

Connaissances

Customer service

Data entry

Written communication

Verbal communication

Formation

General education

Numeracy

Written and verbal communication

Outils

Microsoft Office

ERP/CRM systems

Description du poste

Equals One Ltd. is seeking a friendly, organized Customer Service Administrator for its Bradford office. The role focuses on delivering excellent customer support, processing orders, and maintaining records in a busy environment.

This junior position offers full training and opportunities to develop in customer service and administration skills with a supportive team. Office-based in Bradford on Euroway.