Customer Service & Account Coordinator

ACS Staffing Solutions; Northampton; Vor Ort; GBP 27.000 - 30.000; Vollzeit

Benefits dieser Stelle

Profit-sharing bonus

Zusammenfassung

ACS Staffing Solutions is recruiting a Customer Service & Account Coordinator in Northampton. The role is full-time and permanent with a salary of £27,000-£30,000 per annum.

You will respond to customer inquiries, manage orders, onboard new clients and support the account team to deliver a high level of service.

Qualifikationen

• Experience delivering excellent customer service and building relationships.
• Ability to coordinate multiple accounts and priorities.
• Proficient in email, phone, and live chat communication.
• Familiarity with CRM systems and office software.

Aufgaben

• Respond to customer inquiries via phone, email and live chat with professionalism.
• Prepare quotations, manage backorders and update customers on orders.
• Support the Key Account Manager to ensure first‑class service.
• Onboard new customers and guide account setup and branding requirements.
• Set up customer accounts with accurate contact details and delivery addresses.

Kenntnisse

Customer service

Account coordination

Communication skills

Organisational skills

CRM familiarity

Multitasking

Tools

CRM software

Microsoft Office

Jobbeschreibung

Customer Service & Account Coordinator

Northampton | £27,000-£30,000 per annum | Full-Time | Permanent

ACS Staffing Solutions is recruiting on behalf of a well-established and growing business in Northampton for a Customer Service & Account Coordinator to join its friendly, collaborative team.

What you’ll be doing

• Customer Service: Respond to customer enquiries via phone, email and live chat, providing helpful, professional and timely support.


• Order Management: Prepare accurate quotations, manage backorders and keep customers updated on order progress.


• Account Support: Work closely with the Key Account Manager to ensure customers receive a first-class service.


• New Customer Onboarding: Welcome new customers, guide them through the account setup process and ensure they have everything they need to get started.


• Account Administration: Set up customer accounts accurately, including contact details, delivery addresses, pricing agreements and branding requirements.


• Customer Relationships: Introduce new customers to the product range, ordering processes and available services, keeping in touch during their first few weeks.


• Customer Portals: Create and customise online customer portals, tailoring product selections and ordering options to individual requirements.


• Team Collaboration: Work alongside the Business Development team, supporting customer meetings, smooth handovers and a seamless onboarding experience.

What we’re looking for

We're looking for someone who takes pride in delivering excellent customer service and enjoys building positive relationships.

You’ll ideally have

• Previous experience in customer service, customer support, account coordination or a similar role.


• Excellent communication skills, both written and verbal.


• Strong organisational skills and the ability to juggle multiple priorities.


• Good IT skills, including confidence using email and online systems.


• Experience with CRM systems or customer account platforms would be advantageous.


• A proactive, friendly and solutions-focused approach, with excellent attention to detail.

What's on offer

• Salary of £27,000-£30,000, depending on experience.


• Access to a company-wide profit-sharing bonus scheme.


• Monday to Friday working hours, 8:00am-5:00pm, with a 30-minute lunch break.


• Full-time, office-based position in Northampton.


• A supportive team environment where collaboration and customer relationships are valued.


• An opportunity to develop your customer service and account management skills within an established business.