Customer Service

A long standing partner; Warrington; On-site; GBP 17,000 - 19,000; Full time

Job summary

A long standing partner is seeking three temporary Customer Service Agents to join a busy team in Warrington. The role involves high-volume outbound calls, providing updates to customers and managing expectations with a professional, calm approach.

Candidates should have prior customer service experience, strong communication skills, and solid IT proficiency. The position runs Monday to Friday, 9:00am–5:00pm for up to 3 months, with start dates potentially in August.

Qualifications

• Previous experience in customer service, contact centre, call handling, service adviser or another telephone-based role.
• A confident, professional and friendly telephone manner.
• Excellent listening and questioning skills.
• The ability to explain information clearly and manage potentially difficult conversations.
• Strong written accuracy and attention to detail.
• Good organisational and time-management skills.
• The ability to remain calm and professional when dealing with delays, uncertainty or customer concerns.
• Good IT skills and confidence using Microsoft Office and customer management systems.
• A proactive, reliable and solutions-focused approach.

Responsibilities

• Making regular outbound calls to customers and providing clear, professional updates.
• Gathering accurate information from internal teams regarding progress, timescales, outstanding requirements and potential delays.
• Managing customer expectations and explaining information clearly and sensitively.
• Handling customer queries and ensuring appropriate follow-up.
• Identifying potential complaints or dissatisfaction and escalating these appropriately.
• Accurately recording all calls, conversations, actions and agreed follow-ups on internal systems.
• Building positive working relationships with operational teams and colleagues.
• Managing a busy workload while maintaining a high level of accuracy and customer service.

Skills

Customer service experience

Telephone etiquette

Active listening

Communication skills

Attention to detail

Time management

Tools

Microsoft Office

CRM systems

Job description

Customer Service

Location: Warrington
Salary: £12.71 per hour
Job Type: Temporary – up to 3 months
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

We are currently recruiting for 3 Temporary Customer Service Agentsto join a busy customer-focused team based in Warrington.

This is a great opportunity for someone with a confident telephone manner who enjoys speaking with customers, providing updates and keeping people informed. You will be making a high volume of outbound calls, so excellent communication skills and a calm, professional approach are essential.

Key responsibilities will include:

• Making regular outbound calls to customers and providing clear, professional updates.
• Gathering accurate information from internal teams regarding progress, timescales, outstanding requirements and potential delays.
• Managing customer expectations and explaining information clearly and sensitively.
• Handling customer queries and ensuring appropriate follow-up.
• Identifying potential complaints or dissatisfaction and escalating these appropriately.
• Accurately recording all calls, conversations, actions and agreed follow-ups on internal systems.
• Building positive working relationships with operational teams and colleagues.
• Managing a busy workload while maintaining a high level of accuracy and customer service.

We are looking for candidates who have:

• Previous experience in customer service, contact centre, call handling, service adviser or another telephone-based role.
• A confident, professional and friendly telephone manner.
• Excellent listening and questioning skills.
• The ability to explain information clearly and manage potentially difficult conversations.
• Strong written accuracy and attention to detail.
• Good organisational and time-management skills.
• The ability to remain calm and professional when dealing with delays, uncertainty or customer concerns.
• Good IT skills and confidence using Microsoft Office and customer management systems.
• A proactive, reliable and solutions-focused approach.

Interview & Start Date

Due to the urgent nature of the requirement, shortlisted candidates will be invited to aninterview on Friday 21st August, with successful candidates potentially starting Tuesday 25th August. We are looking to meet with a number of suitable candidates, with 3 positions available.