Customer Service

A long standing partner; East Grinstead; On-site; GBP 14,000 - 21,000; Part time

Job summary

East Grinstead-based Customer Service role requiring a confident telephone manner and strong communication skills. You will handle a high volume of outbound calls, provide updates, and keep customers informed, with 37.5 hours per week and a 3-month temporary contract.

Shortlisted candidates will be invited to interview on 21st August, with potential start dates 25th August. Excellent IT skills and attention to detail are essential for accurate record-keeping and task management.

Qualifications

• Previous experience in customer service or call handling.
• Confident, professional and friendly telephone manner.
• Excellent listening and questioning skills.
• Ability to explain information clearly and manage difficult conversations.
• Strong written accuracy and attention to detail.
• Good organisational and time-management skills.
• Calm and professional when dealing with delays or concerns.
• Good IT skills and confidence using Microsoft Office and customer management systems.
• Proactive, reliable and solutions-focused approach.

Responsibilities

• Making regular outbound calls to customers and providing clear, professional updates.
• Gathering accurate information from internal teams regarding progress and delays.
• Managing customer expectations and explaining information clearly.
• Handling customer queries and ensuring follow-up.
• Identifying potential complaints and escalating appropriately.
• Accurately recording all calls and follow-ups on internal systems.
• Building positive working relationships with operational teams.
• Managing a busy workload while maintaining accuracy and service levels.

Job description

Customer Service

Location:East Grinstead
Salary:£12.71 per hour
Job Type:Temporary – up to 3 months
Hours:Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

Interview & Start Date

Due to the urgent nature of the requirement, shortlisted candidates will be invited to aninterview on Friday 21st August, with successful candidates potentially startingTuesday 25th August.

We are currently recruiting for 3 TemporaryCustomer Service Agentsto join a busy customer-focused team based in East Grinstead.

This is a great opportunity for someone with a confident telephone manner who enjoys speaking with customers, providing updates and keeping people informed. You will be making a high volume of outbound calls, so excellent communication skills and a calm, professional approach are essential.

Key responsibilities will include:

• Making regular outbound calls to customers and providing clear, professional updates.
• Gathering accurate information from internal teams regarding progress, timescales, outstanding requirements and potential delays.
• Managing customer expectations and explaining information clearly and sensitively.
• Handling customer queries and ensuring appropriate follow-up.
• Identifying potential complaints or dissatisfaction and escalating these appropriately.
• Accurately recording all calls, conversations, actions and agreed follow-ups on internal systems.
• Building positive working relationships with operational teams and colleagues.
• Managing a busy workload while maintaining a high level of accuracy and customer service.

We are looking for candidates who have:

• Previous experience in customer service, contact centre, call handling, service adviser or another telephone-based role.
• A confident, professional and friendly telephone manner.
• Excellent listening and questioning skills.
• The ability to explain information clearly and manage potentially difficult conversations.
• Strong written accuracy and attention to detail.
• Good organisational and time-management skills.
• The ability to remain calm and professional when dealing with delays, uncertainty or customer concerns.
• Good IT skills and confidence using Microsoft Office and customer management systems.
• A proactive, reliable and solutions-focused approach.

We are looking to meet with a number of suitable candidates, with 3 positions available.