Customer Service

Pertemps; Devon and Torbay; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free on-site parking

Friendly team environment

Job summary

Pertemps is seeking a Dispatch Administrator / Order Processor in a busy, friendly team. This ongoing temporary role offers potential for permanent placement.

You will manage customer orders, chase suppliers, and ensure accurate dispatch while maintaining essential databases and QA checks. The role requires strong organisation, attention to detail, and the ability to work in a fast-paced environment with a supportive small team.

Qualifications

• Experience in administration, order processing, dispatch, logistics or customer service is desirable.
• Strong organisational skills with attention to detail.
• Comfortable using computer systems and databases.

Responsibilities

• Process and manage customer order books.
• Chase suppliers for outstanding orders and updates.
• Update and maintain company database with supplier responses and progress.
• Investigate and record reasons for delays or supply issues.
• Assist with dispatch activities to fulfill customer orders accurately.
• Complete QA documentation and forms.
• Carry out certification checks.
• Bag and label products for dispatch.
• Provide general administrative support across the business.

Skills

Order processing

Dispatch

Logistics

Customer service

Administration

Supplier communication

Databases

Attention to detail

Tools

Microsoft Office

Job description

Dispatch Administrator / Order Processor

£13.46 per hour | Ongoing Temporary Role with Permanent Potential

Are you highly organised, proactive, and looking for a varied role where you can really make an impact?

We're currently recruiting for a Dispatch Administrator / Order Processor to join a busy and friendly team. This is an excellent opportunity to secure an ongoing temporary position with the potential to become permanent for the right person.

No two days are the same in this role. You'll be at the heart of the operation, ensuring orders are processed efficiently, suppliers are kept on track, and products are dispatched accurately and on time.

What's on Offer?

• £13.46 per hour
• Monday to Friday, 8:30am - 5:00pm
• 1-hour lunch break
• Free on-site parking
• Friendly and supportive small team environment
• Ongoing temporary assignment with permanent opportunities

The Role

As a key member of the team, your responsibilities will include:

• Processing and managing customer order books
• Chasing suppliers for outstanding orders and updates
• Updating and maintaining the company database with supplier responses and progress information
• Investigating and recording reasons for delays or supply issues
• Assisting with dispatch activities to ensure customer orders are fulfilled accurately
• Completing quality assurance documentation and forms
• Carrying out certification checks
• Bagging and labelling products ready for dispatch
• Providing general administrative support across the business

We're looking for someone who

• Has strong organisational skills and excellent attention to detail
• Is confident communicating with suppliers and building positive relationships
• Can work effectively in a fast-paced environment and manage multiple priorities
• Is comfortable using computer systems and databases
• Enjoys being part of a small team and getting involved wherever needed
• Has previous administration, order processing, dispatch, logistics, or customer service experience (desirable but not essential)