Customer Service

Pertemps Bond; Plymouth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Pertemps Bond is seeking a Dispatch Administrator / Order Processor to join a busy team in Plymouth. This ongoing temporary role offers potential for permanent employment for the right candidate.

You will be at the heart of operations, ensuring orders are processed efficiently, suppliers are kept informed, and products are dispatched accurately and on time. Prior admin, order processing or dispatch/logistics experience is desirable.

Qualifications

• Strong organisational skills and exceptional attention to detail.
• Confident in communicating with suppliers and building good working relationships.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable using computer systems and maintaining databases.

Responsibilities

• Process and manage customer orders from order books.
• Chase suppliers for outstanding orders and updates.
• Update and maintain the company database with progress details.
• Investigate delays or supply issues and record reasons.
• Assist with dispatch activities to ensure orders are fulfilled accurately.
• Complete QA documentation and forms, and carry out certification checks.
• Bag and label products for dispatch and provide general admin support.

Skills

Organisational skills

Attention to detail

Supplier communication

Multi-tasking

Computer systems & databases

Team player

Job description

Dispatch Administrator / Order Processor

£13.46 per Hour | Ongoing Temporary Role with Permanent Potential

Are you highly organised, proactive, and looking for a varied role where you can really make an impact?

We're currently recruiting for a Dispatch Administrator / Order Processor to join a busy and friendly team. This is an excellent opportunity to secure an ongoing temporary position with the potential to become permanent for the right person.

No two days are the same in this role. You'll be at the heart of the operation, ensuring orders are processed efficiently, suppliers are kept on track, and products are dispatched accurately and on time.

What’s on Offer?

• £13.46 per hour
• Monday to Friday, 8:30am - 5:00pm
• 1-hour lunch break
• Free on-site parking
• Friendly and supportive small team environment
• Ongoing temporary assignment with permanent opportunities

The Role

As a key member of the team, your responsibilities will include:

• Processing and managing customer order books
• Chasing suppliers for outstanding orders and updates
• Updating and maintaining the company database with supplier responses and progress information
• Investigating and recording reasons for delays or supply issues
• Assisting with dispatch activities to ensure customer orders are fulfilled accurately
• Completing quality assurance documentation and forms
• Carrying out certification checks
• Bagging and labelling products ready for dispatch
• Providing general administrative support across the business

We're looking for someone who:

• Has strong organisational skills and excellent attention to detail
• Is confident communicating with suppliers and building positive relationships
• Can work effectively in a fast-paced environment and manage multiple priorities
• Is comfortable using computer systems and databases
• Enjoys being part of a small team and getting involved wherever needed
• Has previous administration, order processing, dispatch, logistics, or customer service experience (desirable but not essential)