Customer Service

Travail Employment Group; Kettering; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Immediate start

Competitive hourly rate

Job summary

Travail Employment Group in Kettering is seeking a Customer Service Key Account Manager to manage and grow key client relationships. You will be the primary contact for valued customers and ensure exceptional service while handling orders and maintaining records.

The role focuses on fast, accurate communication, strong relationship-building, and coordinating with internal teams to meet client needs. Office-based, immediate start.

Qualifications

• Experience in a Customer Service / Key Account Management role.
• Sage 200 knowledge desirable.
• Ability to hit the ground running with minimal training.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Managing and developing relationships with key customer accounts.
• Acting as the primary point of contact for valued clients.
• Delivering exceptional customer service and resolving queries efficiently.
• Processing orders and maintaining accurate customer records.
• Liaising with internal departments to ensure customer requirements are met.
• Providing regular account updates and ensuring excellent service delivery.

Skills

Customer service

Key account management

Communication

Relationship building

Organisational skills

Tools

Sage 200

Job description

Salary and Type

.00 - £15.00 per hour (Negotiable)

Temporary Position - Immediate Start

Contract and Working Hours

Full Time - Monday to Friday 37.5 hours - Office based role ( No WFH/ Hybrid working)

Location

Kettering

Job Title

Customer Service Key Account Manager

Role Description

This is a fantastic opportunity for a customer-focused professional who can quickly build strong relationships with key clients and seamlessly integrate into a busy environment.

Key Responsibilities

• Managing and developing relationships with key customer accounts.
• Acting as the primary point of contact for valued clients.
• Delivering exceptional customer service and resolving queries efficiently.
• Processing orders and maintaining accurate customer records.
• Liaising with internal departments to ensure customer requirements are met.
• Providing regular account updates and ensuring excellent service delivery.

Requirements

• Previous experience in a Customer Service / Key Account Management role.
• Working knowledge of Sage 200 desirable not essential
• Ability to hit the ground running with minimal training.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.

What's on Offer

• Immediate start.
• Competitive hourly rate of , with flexibility depending on experience.
• Opportunity to work with a well-established business and support a portfolio of key accounts.