Sales And Customer Representative

MTrec Ltd Commercial; Jarrow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Generous bonus structure

Long term and opportunity

Excellent progression opportunities

Excellent training provided

Friendly and supportive working enviro

Immediate start date available

Job summary

MTrec Commercial is seeking a Sales & Customer Representative to deliver excellent customer service and actively support business growth through outbound sales. You will manage orders, provide product information, and collaborate with production and warehouse teams to ensure timely delivery.

The role combines customer service with outbound telesales, maintaining a strong sales pipeline and achieving activity targets in a supportive environment.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with excellent time management.
• Self-motivated and target driven.
• Confident telephone manner and strong customer service.
• Good IT skills including Microsoft Office.

Responsibilities

• Respond promptly to customer enquiries via the service inbox.
• Process sales orders accurately within Sage and confirm orders.
• Provide customers with product information and order updates.
• Make outbound calls to generate sales opportunities and nurture relationships.
• Share timely status updates with production and warehousing teams.

Skills

Excellent communication

Highly organised

Target driven

Strong customer service

IT proficient

Job description

Rewards & Benefits on Offer;

• Competitive salary
• Generous bonus structure
• A long term and opportunity
• Excellent progression opportunities
• Excellent training provided
• Friendly and supportive working environment
• Immediate start date available

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious client on their search for an experienced Sales & Customer Representative to join their team on a full time basis to provide excellent customer service whilst actively supporting the growth of the business through proactive sales activity. The role combines day-to-day customer order management with outbound business development, ensuring customers receive outstanding service whilst identifying opportunities to generate new business and increase sales.

The Role you will be doing;

Customer Service

• Respond promptly to customer enquiries received via the customer service email inbox.
• Process customer sales orders accurately within Sage.
• Issue order confirmations and maintain accurate customer records.
• Add outstanding orders to the Production backorder
• Proactively communicate changes to lead times and delivery schedules.
• Expedite customer orders and liaise with Production, Purchasing and Warehouse departments to provide accurate updates.
• Provide customers with Technical Data Sheets, Safety Data Sheets and other product information as required.
• Maintain excellent communication with customers throughout the order fulfilment process.
• Support the wider Customer Service team during periods of high workload.

Telesales

• Make outbound calls to existing and prospective customers to introduce products and services.
• Generate new sales opportunities through proactive prospecting.
• Build and maintain strong customer relationships through regular contact.
• Manage the sampling approval process from initial enquiry through to commercial order.
• Maintain an active sales pipeline and follow up opportunities in a timely manner.
• Work towards agreed sales activity and revenue targets.
• Identify opportunities to increase sales within existing customer accounts.
• Record customer interactions and sales activity accurately within company systems.
• Support sales campaigns, promotions and new product launches.

System Responsibilities

• Support the implementation, maintenance and continual improvement of the Integrated Management System.
• Promote compliance with ISO 9001, company procedures and customer requirements.
• Support achievement of departmental KPIs and business objectives.
• Maintain accurate customer records and documentation.
• Promote a culture of quality, customer focus and continual improvement.
• Process customer orders in accordance with company procedures.
• Communicate directly with customers regarding order status and lead times.
• Escalate customer concerns, complaints or commercial issues where appropriate.
• Prioritise workload to ensure customer expectations and business targets are achieved.

About You;

Essential

• Excellent communication and interpersonal skills.
• Highly organised with excellent time management.
• Self-motivated and target driven.
• Confident telephone manner.
• Strong customer service skills.
• Good IT skills, including Microsoft Office.
• Ability to perform office-based administrative and customer service duties.
• Ability to use computer and telephone systems for prolonged periods.
• Ability to communicate effectively with customers and colleagues.
• Ability to access warehouse and production areas safely when required.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, positive and enthusiastic attitude.

Desirable

• Previous experience in a sales, telesales or customer service role.
• Experience using Sage or a similar ERP system.
• Experience working within a manufacturing or industrial environment.
• Proven ability to achieve sales targets or KPIs