Hybrid Customer Support Lead & Key Accounts Manager

Staytite; Nottingham; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Pension Contributions 5% Employee / 5%

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Job summary

Staytite is recruiting a Customer Support Team Leader & Account Manager based in Nottingham. You will lead the Customer Support Executive team and manage key customer accounts to drive growth, retention and profitability while delivering outstanding service.

The role blends people leadership with strategic account management in a hybrid setting, reporting to the Customer Support leadership team, and contributing to continuous improvement across the business.

Qualifications

• Minimum 5 years’ experience in account management or senior customer-facing role.
• Proven experience leading or managing a team.
• Strong commercial awareness and experience supporting business growth.
• Excellent communication and relationship-building skills.
• Experience using CRM systems and Microsoft Office.
• Ability to analyse data, identify trends and make informed decisions.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Lead and develop the Customer Support Executive team to drive performance and service excellence.
• Manage a portfolio of strategic customer accounts and develop strong relationships.
• Identify opportunities for account growth, revenue and margin improvement.
• Coordinate with Sales, Purchasing and Operations to deliver an outstanding customer experience.
• Support forecasting, reporting and commercial planning.
• Review processes and SOPs to improve operational efficiency.

Skills

Account management

Team leadership

Commercial awareness

Communication

CRM experience

Data analysis

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Staytite is recruiting a Customer Support Team Leader & Account Manager based in Nottingham. You will lead the Customer Support Executive team and manage key customer accounts to drive growth, retention and profitability while delivering outstanding service.

The role blends people leadership with strategic account management in a hybrid setting, reporting to the Customer Support leadership team, and contributing to continuous improvement across the business.