Customer & Sales Coordinator

Confidential; Livingston; On-site; GBP 23,000 - 29,000; Full time

Job summary

Confidential, based in Livingston, is seeking an experienced Customer & Sales Coordinator to join its team on a permanent basis. You will manage a portfolio of customer accounts, process orders and track delivery, while coordinating with internal departments.

The role requires strong customer service, excellent attention to detail, and proficiency with MS Word, Excel and CRM/ERP systems in a fast-paced manufacturing environment, with a professional, proactive approach essential.

Qualifications

• Proven experience in a similar Customer/Sales administration role.
• Experience in a fast-paced manufacturing, supply chain, or distribution environment.
• Strong customer service and relationship management skills.
• Excellent attention to detail and accuracy.
• Proficient IT skills, including Excel and CRM/ERP software.

Responsibilities

• Manage a portfolio of customer accounts, building and maintaining strong relationships.
• Process customer orders and track them through to delivery.
• Allocate stock accurately to customer orders.
• Provide customer account reports and forecasts to internal stakeholders.
• Collaborate with internal departments throughout the order lifecycle.
• Resolve issues promptly, providing effective and customer-focused solutions.

Skills

Customer service

Relationship management

CRM/ERP systems

MS Word

Excel

Communication skills

Attention to detail

Tools

CRM software

ERP systems

MS Word

Excel

Job description

Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer & Sales Coordinator to join their team on a permanent basis.

Key Responsibilities

• - Manage a portfolio of customer accounts, building and maintaining strong relationships
• - Process customer orders and track them through to delivery
• - Allocate stock accurately to customer orders
• - Provide customer account reports and forecasts to internal stakeholders
• - Collaborate with internal departments throughout the order lifecycle
• - Resolve issues promptly, providing effective and customer-focused solutions

Background and Experience Required

• - Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager
• - Background in a fast-paced manufacturing, supply chain, or distribution environment
• - Strong customer service and relationship management skills
• - Excellent attention to detail and high level of accuracy
• - Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems
• - Clear and professional communication skills, both written and verbal