Customer Sales Advisor

Templewood Recruitment; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount on storage & retail

Perkbox employee perks

Training and development

Birthday/holiday gifts

Job summary

Space Station is seeking an organised and self-motivated individual to join our team. You will sell storage space, explain pricing options, and support daily store operations while maintaining a clean, welcoming environment. The role includes volunteering 1% of working time for charity and requires regular weekend shifts.

Applicants should come from a sales or customer service background with good numeracy and a proactive attitude toward process improvements.

Qualifications

• Background in sales or customer service.
• Good numeracy and ability to explain pricing.
• Must be organised, self-motivated and time-conscious.
• Willing to learn, adapt and seek better ways of working.

Responsibilities

• Sell storage space and explain features, benefits and pricing to customers.
• Achieve sales targets by handling inquiries, overcoming objections and closing sales.
• Review and prioritise daily tasks, manage contracts and debt chasing.
• Support back-office duties and keep site clean and prepared for next customer.

Skills

Sales experience

Customer service

Numeracy

Organised

Self-motivated

Problem-solving

Job description

The role requires someone who is organised, self-motivated, and can manage their time effectively. A good level of numeracy is also necessary in this role.

The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary (Full Training provided), but you must have a background in sales/customer services. Candidates who are always looking for new and better ways of doing things are welcomed in this role.

Core Responsibilities:

Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales wherever possible.

Administration

Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.

Additional administration required when liaising with the removals contractor, including using the removals calendar.

Operations

Support with all back office responsibilities, such as ensuring site clean and well maintained at all times;

Ensuring units are vacated and made ready for next customer in a timely manner.

Charity Participation

As part of our Corporate Social Responsibility commitment, all Space Station employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid.

40 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be regular weekend working.

30 days holiday, which includes Bank Holidays.

Contributory pension scheme.

Additional Benefits:

Staff discount on storage and retail products.

Perkbox employee free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more.

Training and development program for staff.

Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.

40 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be regular weekend working.

30 days holiday, which includes Bank Holidays.

Contributory pension scheme.

Additional Benefits:

Staff discount on storage and retail products.

Perkbox employee free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more.

Training and development program for staff.

Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.