Sales Advisor - Full Time

Big Yellow Group; Twickenham; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

Sharesave

On-site parking

Long-service vouchers

28 days' holiday

Birthday day off

Parental leave

Gym discount

Volunteering day

Social events

Job summary

Big Yellow Group in Twickenham is seeking a Sales Advisor to help customers with storage solutions and ensure the store runs smoothly. You’ll spend your day delivering friendly service, understanding customer needs and contributing to a well-organised, welcoming store environment.

The role offers a rewarding bonus structure, pension, and other benefits, with 40-hour weeks and a clear work-life balance. Training and progression are supported to build a long-term career.

Qualifications

• Excellent customer service and communication skills.
• Confident communicating face-to-face, on the phone and by email.
• Strong team player with good organisational skills.
• Positive, can-do attitude with multitasking ability.
• Comfortable using computer systems.

Responsibilities

• Provide friendly, professional customer service in person, by phone and email.
• Understand customer requirements and recommend storage solutions.
• Build positive relationships with customers.
• Manage customer accounts and records accurately.
• Support day-to-day running of the store.
• Maintain high standards of cleanliness and presentation.
• Follow health, safety and security procedures.
• Work closely with colleagues to create a positive team environment.

Skills

Customer service

Face-to-face communication

Teamwork

Organization

Positive attitude

IT/computer skills

Tools

Computer systems

Job description

About The Role

Sales Advisor

Location: Twickenham (TW1 1DG)

Salary & Benefits

£26,950 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.

What you'll receive:

• Competitive annual salary
• Quarterly team bonus (typically averaging 10–12%)
• Annual salary reviews
• Generous pension scheme
• Sharesave scheme
• Free on-site parking
• Long-service reward vouchers
• 28 days' holiday, increasing with service
• An extra day off for your birthday
• Enhanced parental and adoption leave packages
• Discounted gym memberships
• Paid volunteering day each year
• Regular social events and team activities

Work-Life Balance

We understand that having time for life outside work matters.

Working pattern:

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments

Shift times:

Weekdays

• 8:15am – 4:45pm, or
• 9:15am – 5:45pm

Saturday

• 8:45am – 5:45pm

Sunday

• 9:45am – 4:15pm

Training & Career Development

No storage industry experience? No problem.

From your first day, you'll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you're looking to build new skills or develop a long-term career, we'll support your growth.

About the Role

This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space.

You’ll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.

Key responsibilities:

• Providing friendly, professional customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Building positive relationships with customers
• Managing customer accounts and records accurately
• Supporting the day-to-day running of the store
• Maintaining high standards of cleanliness and presentation
• Following health, safety and security procedures
• Working closely with colleagues to create a positive team environment

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

About You

• Enjoys helping people and providing excellent customer service
• Is confident communicating face-to-face, over the phone and by email
• Likes working as part of a team
• Can stay organised and manage multiple tasks
• Has a positive, can-do attitude
• Is comfortable using computer systems
• Takes pride in maintaining high standards

Could This Be the Right Role for You?

Ask yourself:

• Do you enjoy talking to customers and finding solutions to their needs?
• Are you looking for a role with predictable hours and genuine work-life balance?
• Would you like clear opportunities for training and career progression?
• Do you enjoy working in a supportive team environment?
• Are you motivated by bonuses and rewards for success?
• Do you want a role that combines customer service with variety and responsibility?

If so, we'd love to hear from you.

About Us

We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.

We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.

If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.

We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.