Assistant Store Manager
Big Yellow Group
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Benefits offered by this job
Job summary
Big Yellow Group is seeking an Assistant Store Manager in Kingston North (KT2 5PR) to lead a small team, deliver excellent customer service and drive store performance. You’ll work closely with the Store Manager to ensure smooth daily operations and strong sales, while maintaining high standards and a positive team culture.
With a 40-hour week, flexible rota and regular pay reviews, this role offers a supportive environment, full training and clear progression opportunities within a growing
Qualifications
- Proactive and customer-focused management skills.
- Strong team leadership and coaching.
- Excellent communication with customers and colleagues.
- Comfortable with computer systems and store tech.
Responsibilities
- Lead from the front with the team.
- Develop a positive daily management approach.
- Reward and recognise team while maximising store performance.
- Identify talent and nurture pipeline.
- Own store financial contribution to drive sales and control costs.
- Provide friendly, professional customer service in person, by phone and email.
- Understand customer requirements and suggest storage solutions.
- Maintain day-to-day store operations.
- Collaborate to foster a positive team environment.
- Cover store operations in Store Manager's absence.
Skills
Job description
Assistant Store Manager
Location: Kingston North (KT2 5PR)
£30,660 per year + quarterly bonus + excellent benefits
Join a supportive team where your contribution is recognised and rewarded.
- Competitive annual salary
- Quarterly team bonus (typically averaging 10-12%)
- Annual salary reviews
- Generous pension scheme
- Sharesave scheme
- Free on-site parking
- Long-service reward vouchers
- 28 days' holiday, increasing with service
- An extra day off for your birthday
- Enhanced parental and adoption leave packages
- Discounted gym memberships
- Paid volunteering day each year
- Regular social events and team activities
We understand that having time for life outside work matters.
- 40 hours per week
- Any 5 days from 7
- Fair and advanced rota planning
- You won't be expected to work every weekend
- Predictable schedules to help you plan personal commitments
- 8:15am - 4:45pm, or
- 9:15am - 5:45pm
- 8:45am - 5:45pm
- 9:45am - 4:15pm
No storage industry experience? No problem.
From your first day, you'll receive:
- A comprehensive induction programme
- Ongoing coaching and mentoring
- Support from a dedicated Learning & Development specialist
- Access to e-learning and classroom-based training
- Clear career progression opportunities
- Guidance from an experienced management team
Whether you're looking to build new skills or develop a long-term career, we’ll support your growth.
This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space. You'll be working closely with the Store Manager to help drive success of store performance and your teams development.
You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.
- Leading from the front with your team
- Encourage a positive and flexible approach to daily management of the store/team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure a strong pipeline of talent
- Ownership of store financial contribution in order to drive sales and control costs
- Providing friendly, professional customer service in person, by phone and email
- Understanding customer requirements and recommending suitable storage solutions
- Building positive relationships with customers and your team
- Supporting the day-to-day running of the store
- Working closely with colleagues to create a positive team environment
- Take responsibility for all aspects of store operations in the Store Managers absence
Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.
We're looking for someone who:
- Is proactive, takes initiative and enjoys working closely with others to deliver strong results
- Enjoys helping people and providing excellent customer service
- Is confident communicating face-to-face, over the phone and by email
- Likes working as part of a team
- Can stay organised and manage multiple tasks
- Has a positive, can-do attitude
- Is comfortable using computer systems
- Takes pride in maintaining high standards
Ask yourself:
- Do you enjoy talking to customers and finding solutions to their needs?
- Are you looking for a role with predictable hours and genuine work-life balance?
- Would you like clear opportunities for training and career progression?
- Do you enjoy working in a supportive team environment?
- Are you motivated by bonuses and rewards for success?
- Do you want a role that combines customer service with variety and responsibility?
If so, we'd love to hear from you.
We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.
We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.
If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.
We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.
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