Store Manager

Big Yellow Group; United Kingdom; Remote; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

Sharesave scheme

Free on-site parking

Birthday day off

28 days' holiday

Discounted gym memberships

Volunteer day

Job summary

Big Yellow Group in Tunbridge Wells is seeking a Store Manager to lead a team and drive store performance. The role focuses on delivering excellent customer service and achieving sales targets in a busy self-storage environment.

The site offers a 40-hour week, with a flexible 5-from-7 rota and predictable schedules. The successful candidate will have strong leadership, communication and organisational skills, with a customer-focused mindset and a proactive approach to problem solving.

Qualifications

• Excellent leadership and communication skills.
• Strong organisational abilities.
• Reliable and decisive in making effective decisions.
• Adaptable, customer focused and strong problem-solving skills.

Responsibilities

• Lead from the front to inspire and motivate your team.
• Manage and reward the team whilst maximising store performance.
• Own the day-to-day running of the store and drive sales.
• Provide the highest level of customer service in person, by phone and email.
• Understand customer requirements and recommend suitable storage solutions.
• Maintain commercial awareness of competitors to improve store performance.
• Take full ownership of store financial contribution to control costs.

Skills

Leadership

Communication

Customer service

Organisational skills

Job description

About The Role

Store Manager

Location: Tunbridge Wells (TN2 3UE)

Salary & Benefits

£40,250 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.

What you'll receive:

• Competitive annual salary
• Quarterly team bonus (typically averaging 10-12%)
• Annual salary reviews
• Generous pension scheme
• Sharesave scheme
• Free on-site parking
• Long-service reward vouchers
• 28 days' holiday, increasing with service
• An extra day off for your birthday
• Enhanced parental and adoption leave packages
• Discounted gym memberships
• Paid volunteering day each year
• Regular social events and team activities

Work-Life Balance

We understand that having time for life outside work matters.

Working pattern:

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments

Shift times:

Weekdays

• 8:15am – 4:45pm, or
• 9:15am – 5:45pm

Saturday

• 8:45am – 5:45pm

Sunday

• 9:45am – 4:15pm

Training & Career Development

No storage industry experience? No problem.

From your first day, you'll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring from your Area Manager
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you're looking to build new skills or develop a long-term career, we'll support your growth.

About the Role

The role of a Store Manager is vital in achieving strong store performance and supporting the development of your team. To be successful in this role you'll need to be aligned with our values and business goals, while inspiring and motivating your team to deliver outstanding results. The ideal candidate will demonstrate excellent leadership and communication skills, along with strong organisational abilities, be reliable and assured in making effective decisions. They should also be adaptable, customer focused and possess strong problem solving skills, with a keen eye for detail and committed to maintaining high standards.

This is not a warehouse role.

Working at Big Yellow Self Storage: a job like no other

You’ll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.

Key responsibilities:

• Leading from the front to inspire and motivate your team
• Encourage a positive and flexible approach to daily management of the store/team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure a strong pipeline of talent
• Full ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Maintain commercial awareness of competitors to improve store performance
• Full ownership of the day-to-day running of the store
• Ensure you take accountability for all aspects of store performance and team development

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

About You

We're looking for someone who:

• Leads by example
• Has excellent leadership and communication skills
• Is highly organised and able to multi task
• Is at ease making decsions
• Can demonstrate good commercial awareness
• Enjoys helping people and providing excellent customer service
• Thrives working as part of a team and supporting their team to succeed
• Is proactive, positive and has a can-do attitude
• Takes pride in maintaining high standards

Could This Be the Right Role for You?

Ask yourself:

• Do you enjoy inspiring and motivating a team?
• Do you enjoy talking to customers and finding solutions to their needs?
• Are you looking for a role with predictable hours and genuine work-life balance?
• Would you like clear opportunities for training and career progression?
• Do you enjoy working in a supportive team environment?
• Are you motivated by bonuses and rewards for success?
• Do you want a role that combines customer service with variety and responsibility?

If so, we'd love to hear from you.

FAQs :: Big Yellow Group

About Us

We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.

We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.

If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.

We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.