Customer Sales Account Executive

Certas Energy; Westerleigh; Vor Ort; GBP 30.000 - 52.000; Vollzeit

Benefits dieser Stelle

Monthly bonus

Zusammenfassung

Certas Energy is seeking a Customer Account Manager in Westerleigh to own and grow a portfolio of business customers. You will develop strong relationships, understand client needs, and drive retention and growth through consultative selling.

The role involves a mix of inbound/outbound conversations, identifying opportunities, and working with Business Development Managers to bring in new customers. A sales mindset and target-driven approach are essential.

Qualifikationen

• Strong relationship-building skills with a consultative sales approach.
• Proven ability to manage a portfolio and hit retention/growth targets.
• Excellent communication and proactive problem-solving abilities.

Aufgaben

• Own and develop your portfolio of customer accounts.
• Identify opportunities to upsell and cross-sell products/services.
• Protect and grow existing business through retention and re-engagement of lapsed customers.
• Collaborate with Business Development Managers to acquire new customers.
• Handle warm leads, inquiries, and proactive outbound activities.
• Negotiate commercially to maximise portfolio value and hit targets.

Kenntnisse

Relationship building

Sales mindset

Account management

Negotiation

Tools

CRM software

Jobbeschreibung

Salary: Competitive + Excellent Monthly Bonus Potential

Are you a commercially minded people-person who loves building relationships, spotting opportunities and seeing your hard work reflected in your earnings?

We're looking for a Customer Account Manager to take ownership of a portfolio of business customers, developing strong relationships while identifying opportunities to retain, grow and win business.

This isn't just about maintaining accounts. We want someone with a sales mentality.

What you'll be doing

You'll have your own portfolio of customers to get to know, understand and develop. Your day will include a mixture of inbound and outbound conversations, giving you plenty of opportunity to build relationships and make a commercial impact.

You'll be responsible for:

• Managing and developing your own portfolio of customer accounts
• Building strong, long-term relationships and really getting to know your customers' businesses
• Identifying opportunities to upsell and cross-sell additional products and services
• Protecting existing business through proactive customer retention
• Re-engaging lapsed and lost customers and bringing them back into the business
• Identifying and converting new business opportunities
• Working alongside our Business Development Managers to bring new customers into the business and develop those relationships
• Handling a mixture of warm leads, inbound enquiries and proactive outbound activity
• Negotiating commercially and maximising opportunities within your portfolio
• Working towards clear sales, retention and portfolio growth targets

The role covers the sale and development of commercial products and services, with a strong emphasis on consultative selling and understanding both customers' current requirements and their future needs.

Who are we looking for?

We're open-minded about your background. You don't necessarily need to have been a Customer Account Manager before.

What we're really looking for is someone who is confident speaking to customers, commercially switched on and motivated by targets and results.

You could currently be working in:

• Recruitment
• Insurance
• Account Management
• Business Development
• Customer Retention
• Internal Sales
• A target-driven customer service environment

The existing role profile particularly highlights telephone selling, upselling/cross-selling, resilience, self-motivation, objection handling and the ability to build professional rapport with customers.

If you're comfortable asking great questions, understanding what makes a customer tick and turning conversations into opportunities, we'd love to hear from you.

Rewarding your performance

Alongside your salary, you'll have the opportunity to earn a monthly performance bonus based on targets including the performance and retention of your portfolio.

Monthly bonus potential can reach up to £1,000 - £2,000, giving high performers the opportunity to significantly increase their overall earnings.

Interested?

If you enjoy building relationships but still want the buzz, targets and earning potential of a sales environment, this could be a brilliant next step.