Customer Sales Account Executive

Certas Energy; Dumfries; On-site; GBP 27,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus (£1k–£2k)

Job summary

Certas Energy is seeking a Customer Account Manager to own and grow a portfolio of business customers from its Coleshill office. You will engage in a mix of inbound and outbound conversations, building strong relationships while identifying opportunities to retain, grow and win new business.

You should be commercially-minded, comfortable with targets and motivated by earnings. The role emphasizes consultative selling and understanding current and future customer needs, with a monthly bonus

Qualifications

• Ability to build relationships with business customers.
• A sales mindset with targets and results.
• Experience with inbound/outbound sales and account development.

Responsibilities

• Own and develop your portfolio of customer accounts.
• Build long-term relationships by understanding customers' businesses.
• Identify opportunities to upsell and cross-sell products/services.
• Protect existing business through proactive retention.
• Re-engage lapsed customers and win back lost business.
• Collaborate with Business Development Managers to bring in new customers.
• Handle warm leads, inbound inquiries and proactive outbound activity.
• Negotiate commercially and strive for portfolio growth targets.

Skills

Relationship building

Sales

Account management

Upselling/Cross-selling

Negotiation

Portfolio management

Job description

Salary: Competitive + Excellent Monthly Bonus Potential

Are you a commercially minded people-person who loves building relationships, spotting opportunities and seeing your hard work reflected in your earnings?

We're looking for a Customer Account Manager to take ownership of a portfolio of business customers, developing strong relationships while identifying opportunities to retain, grow and win business.

This isn't just about maintaining accounts. We want someone with a sales mentality.

What you'll be doing

You'll have your own portfolio of customers to get to know, understand and develop. Your day will include a mixture of inbound and outbound conversations, giving you plenty of opportunity to build relationships and make a commercial impact.

You'll be responsible for:

• Managing and developing your own portfolio of customer accounts
• Building strong, long-term relationships and really getting to know your customers' businesses
• Identifying opportunities to upsell and cross-sell additional products and services
• Protecting existing business through proactive customer retention
• Re-engaging lapsed and lost customers and bringing them back into the business
• Identifying and converting new business opportunities
• Working alongside our Business Development Managers to bring new customers into the business and develop those relationships
• Handling a mixture of warm leads, inbound enquiries and proactive outbound activity
• Negotiating commercially and maximising opportunities within your portfolio
• Working towards clear sales, retention and portfolio growth targets

The role covers the sale and development of commercial products and services, with a strong emphasis on consultative selling and understanding both customers' current requirements and their future needs.

Who are we looking for?

We're open-minded about your background. You don't necessarily need to have been a Customer Account Manager before.

What we're really looking for is someone who is confident speaking to customers, commercially switched on and motivated by targets and results.

You could currently be working in:

• Recruitment
• Insurance
• Account Management
• Business Development
• Customer Retention
• Internal Sales
• A target-driven customer service environment

The existing role profile particularly highlights telephone selling, upselling/cross-selling, resilience, self-motivation, objection handling and the ability to build professional rapport with customers.

If you're comfortable asking great questions, understanding what makes a customer tick and turning conversations into opportunities, we'd love to hear from you.

Rewarding your performance

Alongside your salary, you'll have the opportunity to earn a monthly performance bonus based on targets including the performance and retention of your portfolio.

Monthly bonus potential can reach up to £1,000 - £2,000, giving high performers the opportunity to significantly increase their overall earnings.

Coleshill

This is an office-based position in Coleshill, with the train station making the location easily accessible for those travelling by public transport.

Interested?

If you enjoy building relationships but still want the buzz, targets and earning potential of a sales environment, this could be a brilliant next step.