Customer Sales Account Executive

Certas Energy; Wrexham; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Monthly bonus

Performance bonus

Job summary

Certas Energy in the United Kingdom seeks a Customer Account Manager to own a portfolio of business customers, build long-term relationships and identify opportunities to retain, grow and win new business. The role blends inbound and outbound activity with a sales mindset.

You will negotiate commercially, upsell products, collaborate with Business Development colleagues and aim to hit targets for retention and portfolio growth. A monthly bonus enhances earnings for high performers.

Qualifications

• Confident at speaking with customers and commercially driven by targets and results.
• Experience or potential in account management, business development or customer retention.

Responsibilities

• Manage and develop your own portfolio of customer accounts.
• Build long-term relationships and understand customers' businesses.
• Identify opportunities to upsell and cross-sell products and services.
• Protect existing business through proactive customer retention.
• Re-engage lapsed customers and bring them back into the business.
• Identify and convert new business opportunities.
• Work with Business Development Managers to bring in new customers.
• Handle warm leads, inbound inquiries and proactive outbound activity.
• Negotiate commercially and maximise portfolio opportunities.
• Work towards sales, retention and portfolio growth targets.

Skills

Account management

Sales

Upselling

Cross-selling

Retention

Business development

Customer relationships

Negotiation

Job description

Salary: Competitive + Excellent Monthly Bonus Potential

Are you a commercially minded people-person who loves building relationships, spotting opportunities and seeing your hard work reflected in your earnings?

We're looking for a Customer Account Manager to take ownership of a portfolio of business customers, developing strong relationships while identifying opportunities to retain, grow and win business.

This isn't just about maintaining accounts. We want someone with a sales mentality.

What you'll be doing

You'll have your own portfolio of customers to get to know, understand and develop. Your day will include a mixture of inbound and outbound conversations, giving you plenty of opportunity to build relationships and make a commercial impact.

You'll be responsible for:

• Managing and developing your own portfolio of customer accounts
• Building strong, long-term relationships and really getting to know your customers' businesses
• Identifying opportunities to upsell and cross-sell additional products and services
• Protecting existing business through proactive customer retention
• Re-engaging lapsed and lost customers and bringing them back into the business
• Identifying and converting new business opportunities
• Working alongside our Business Development Managers to bring new customers into the business and develop those relationships
• Handling a mixture of warm leads, inbound enquiries and proactive outbound activity
• Negotiating commercially and maximising opportunities within your portfolio
• Working towards clear sales, retention and portfolio growth targets

The role covers the sale and development of commercial products and services, with a strong emphasis on consultative selling and understanding both customers' current requirements and their future needs.

Who are we looking for?

We're open-minded about your background. You don't necessarily need to have been a Customer Account Manager before.

What we're really looking for is someone who is confident speaking to customers, commercially switched on and motivated by targets and results.

You could currently be working in:

• Recruitment
• Insurance
• Account Management
• Business Development
• Customer Retention
• Internal Sales
• A target-driven customer service environment

The existing role profile particularly highlights telephone selling, upselling/cross-selling, resilience, self-motivation, objection handling and the ability to build professional rapport with customers.

If you're comfortable asking great questions, understanding what makes a customer tick and turning conversations into opportunities, we'd love to hear from you.

Rewarding your performance

Alongside your salary, you'll have the opportunity to earn a monthly performance bonus based on targets including the performance and retention of your portfolio.

Monthly bonus potential can reach up to £1,000 - £2,000, giving high performers the opportunity to significantly increase their overall earnings.

Interested?

If you enjoy building relationships but still want the buzz, targets and earning potential of a sales environment, this could be a brilliant next step.